Banks in Brompton and Chelsea, Greater London

“I would like to recommend this bank for their excellent client care which is provided by my relationship manager Mrs. Dounia Rashid.She is helpful and efficient in dealing with my accounts.”

“Big thank you to Mohammed today ! He is definition of exceptional customer care !! I came in stressed because my account had been blocked and the branch was closing. He calmed me down and re assured me that he will help me with this situation. And so he did :) ! He stayed with me 20 minutes past the time the bank had closed he really went out of his way honestly I really appreciate that. Thank you soo much for that and giving me a great rest of the day ! :)”

“I came to the branch asking some questions regarding old notes and I ended up adding a new saving account, better than the one I had and opening a global money account for travelling, all recommended by one the of advisor, Nick Kotonou. He was super professional and helped me going through all the process. I also had to come back another day as I had some doubts paying a hotel abroad with the new global money account as the hotel said they didn’t received the money and he assisted me with all the process and he went extra mile making calls and solving my doubts. He was very patient and professional. From far, the best customer service I’ve ever had. Highly recommended!”

“I been twice when it was quier and they've very freindly possitive and helpful. Nice people. The manager from malta deserves a premotion. He goes above and beyond dont lose him to somewhere else.”

“Exceptional customer service from the staff, in particular Thomas M who displayed excellent agility and knowledge to prevent unauthorised payments leaving my account, and even kept the branch open later to secure my account! He managed to stop fraudulent activities and advised me on the next steps that I should take, Thank you!”