March 2024 by Claire Bennett
I've been a loyal customer at the store for years. The welcoming staff always goes the extra mile to help me find what I need. Their kindness and expertise make shopping a pleasure. The jewellery selection is great. I've bought various high-quality items, from necklaces to rings. Their repair service is top-notch, restoring pieces beautifully. This store excels in quality selection and caring service!
February 2024 by Susie Wright
Bought s £300 bracet for grandson. Was told that it had marks on it already as silver scratches very easily. After 6 weeks the screw fell out. They said the bracelet was in bad condition. It was with a teenager for 6 weeks!!! A flat screw had fallen out . They wanted to xharge £40 and got them to £25. Dont expect great service if you want to return anything!! All nice when your paying!! I never would buy anything from there again.
January 2024 by christopher mulhern
Helpful friendly staff. Good range of products to suit all budgets.Realistically priced. Good service all round...
January 2024 by Lucy Hibberd
Lovely independent jewellers.The ring I purchased needed re sizing, the customer service was fantastic & they kindly re ordered me another ring.I highly recommend using this jewellers, they actually care about what there selling & aren?t money grabbing like many places.
January 2024 by Casey Ricketts
Most of the jewellery i have has been from here and its all very good quality, the people inside are also very nice and helpful.
December 2023 by Sara Hernández Pérez
Awful service with very little knowledge on jewellery repairs. I popped in there today and was very rudely told my necklace couldn?t be fixed and that they wouldn?t touch stainless steel anyway. I was then told that they?d give it a go but couldn?t give me a price until they?d fixed it. I therefore refused and went to H Samuel where they very kindly fixed it straight away for just £5 with no hesitation whatsoever.
December 2023 by Sarah Mayhew
Such a lovely store with even lovelier staff. Made wedding ring shopping a breeze, so much nicer than going to a big chain, would highly recommend!
September 2023 by Nicola Ockwell
I visited the store today to return a chain bought a year ago. Whilst I did appreciate that presumably the owner allowed me to bring it back all be it not giving me the same amount I paid for it.I did not appreciate the rude and condesending staff attitude. Alright so a year is a long time to bring something back but I did not need to be laughed at by the blonde lady sitting down.I explained that I had lost two members of my family over the last year and therefor not had a chance to bring the item back. There was absolutely no empathy from the staff. I swapped the chain for a more expensive over double the price earrings and was curtly told they are not returnable fine but why the nasty judgemental attitude? I will never return again!!!
August 2023 by S M
First of all let me start by saying how helpful and passionate the staff are here. I bought a Cuban link chain and a bracelet which they were kind enough to offer me a fair discount.Unfortunately I didn?t get the lady?s name that served me but she was lovely!There?s a lovely little dog in the store that is adorable too ??Totally in love with my purchase. Very happy!
August 2023 by Pippa Harding
Great service, rhodium plated my ring which now looks clean and beautiful, and did it in a week, much quicker and cheaper than any of the high street chains quoted me
July 2023 by Terry Norris
We have found Stratton to be a brilliant jewellers. We have purchased both a ring and set of earrings there and the ladies working in there were so helpful and wonderful to deal with. We aim to go back to purchase other items. Can?t praise them enough. There fantastic. Thank u.
February 2023 by Elaine Waldman
Lovely welcoming staff, happy to mend my tiffany bracelet twice without charge, thank you. I have purchased a beautiful bracelet from their range, cant wait to wear it!
February 2023 by Michael Williams
Very friendly and helpful staff and good selection of jewelry
December 2022 by Fiona English Frankland
We cannot thank Ben enough for all his support and guidance with our wedding rings (& for helping my now-husband create my engagement ring!). We found the service to be excellent. All our rings are stunning and we continue to receive so many lovely compliments. Thank you!
December 2022 by Annie McCabe
I purchased a baby?s bracelet from this jewellers which needed links taken out off it to fit .( the lady in the shop measured my baby?s wrist) Took them so long to do it .?as it had been pushed aside by mistake so they said ?. !! when I actually collected it ? it didn?t even fit my baby !!!! Really annoyed. Poor service. Sent a email? no reply!