December 2023 by Toni Clark
Coffee & food as expected for a chain store.Sorry despite many visits the staff are not as friendly as in others.Sometimes I really feel I am disturbing them asking to be served.I know I only usually visit this store at weekends as its the closest one to my home so it's busy but always leave feeling unwelcome.
December 2023 by rose silvestri
Morning walk with Zeus and the ladies were so kind to get me a coffee as my puppy was scared. Thankyou fore the lovely service and for really making my morning Rose
December 2023 by Dave Inglis
They've got the aircon on inside when it's -5 outside ?
December 2023 by roopi ?rguy51? harrison
Kasha ?served? me yesterday - all I wanted was a quick take away. She didn?t make eye contact, was not interested and when I asked for a bag she was rude and sarcastic. She more or less made fun of me and came across as quite intimidating. I can see that she has other bad reviews and I suggest that senior management retrain her immediately. If I go into store again and receive this approach, I will write to the CEO to ask why they are allowing someone who seems to hate customers, to be customer facing.
December 2023 by Rewa Kassamani
Lovely cafe but it would be great if cleanliness is given more importance and time from
October 2023 by K C
Kasha needs a lesson in customer service. Kasha was unprofessional and passive aggressive towards me. I ordered a drink and without me even having a chance to order another she started preparing my first drink. I then placed my second drink order and she said wasn?t able to use a second subscription. My mum was sat outside the shop???? I was ordering a drink for her. I?m paying for two subscriptions so that we are able to enjoy coffees and drinks together. I was also told very rudely that ice could not be omitted from the already sub par watered down juice. This experience has put me off Pret and I?m contemplating cancelling both of the subscriptions. Kasha - if you hate your job that much - leave. Customers do not deserve to be treated like this.
October 2023 by Sandra Hull
Was shocked at how much everything gone up, and disappointed that tables not cleaned very often, also there should be one price only, I will be looking for somewhere else in future I'm sorry to say.
September 2023 by Piyush Tiwari
The don't know how to make hot chocolate unfortunately.I have thrown my drinks multiple
August 2023 by Liucija Agurkyte
This "Pret A Manager " branch is a total joke. Every single time wallk in there is a nightmare. If I have an option not to go there I don't! I try to get my coffee at ST Mary Cray's. Today's service was extra awful. I order my coffee as usual ( one person in front of me , 5 more waiting for a coffees). While I was waiting they served more or less 8 people more. EVERY SINGLE person walked away with a coffee... I was still waiting. I did have to ask three times for my coffee. The answer " only one coffee machine working " . I couldn't understand way it was relevant and unfortunately they were clueless as well. I had to wait while THREE MORE people walked away with their coffee to get mine. You wana ruin your day? Go there for a coffee ?.
July 2023 by Eleanor Hope
The worst customer service. Served my drink wrong twice but most appalling a member of staff pushed my friends buggy into our table! She didn?t even attempt to ask us to move it (which we would?ve happily), thank god her baby wasn?t in the buggy but it?s still absolutely unacceptable. We were the only people in the entire place and the buggy was not obstructing the path and there were many other routes she could?ve taken. Also audibly heard the staff slagging me off for complaining about my drink. I didn?t even complain I just politely asked if they would remake my chai latte without coffee because I hadn?t asked for it to have coffee in. The next drink tasted like a Yankee candle.Never going back
July 2023 by Adam Murray
The staff are so incredibly rude and hostile to the customers while spending all their time loudly shouting at one another and telling jokes.For the third time I?ve been treated terribly when trying to specify ?oat milk? and receiving the wrong order.I have a northern accent so I always try to be clear and repeat myself when asking for this - I?m lactose intolerant so I don?t have much choice - which itself often provokes annoyance in staff, ?I heard you the first time!?They never repeat back the order or acknowledge it. I only find out the mistake when I get the cup with or without the right sticker, and then I?m always the problem, ?you didn?t say oat milk!? ?Yes, I did. 3 times. You didn?t understand me or confirm, and now you?re deflecting at me.?I?m not sure who the manager is there but they should have a good word or find some replacements.Time for me to cancel my membership and find a new coffee shop.
July 2023 by sai bhargav vanka
Great job Louis.Friendly Staff and Quick Service.5/5
June 2023 by Arjun Naik
Lovely place to grab a drink during summer. Indoor seating and outdoor space is good
June 2023 by Boufney
Lovely friendly staff, always a warm welcome
June 2023 by Nello
Could someone please tell to that black guy (one of the staff) that laughing so loud and talking so loud, it's just annoying? I mean I'm sorry I don't want to be rude but he is very annoying and not funny at all.You work in a place where your customers they don't want hear your jokes so loud and shouting.
