March 2024 by Bob Willis
I applied for digital passport and the lady who attended to me was excellent, patient and knowledgeable. well done you.
March 2024 by Elena Lombardi
I came to the Bromley Post Office to do a digital passport and I was attended to by Shirelle who went above and beyond her customer service duties. I really appreciate all the help she gave to me. She was very professional and friendly. Thank you very much Shirelle.
March 2024 by Josh Lovegrove
You can tell most of the staff here are doing the best they can with what they?ve got. However the extremely long queues, lack of available staff and small number of staff who have CS skills that leave a lot to be desired make visiting here a pretty depressing experience.
March 2024 by Hasssn Mehmet
Be prepared to stand waiting for most of the day, long queues with just 1 person serving. Its clear customer service is at the bottom of there priorities!
March 2024 by Marion McHardy
Just waiting for a counter to check package cost. Very long queue : ( only 2 travel money counters open!!! Have they all gone to lunch at the same time?? When we did get to the counter the lady was nice but to sort out a problem with a parcel we had to go up to the sorting office : (
February 2024 by Tommy
Rude, useless, incompetent staff who act like they're so hard done by.Awful service from the wannabe boss who marches around on a power trip barking orders at customers. Just as bad is the older stuck up one in the travel money booth who speaks in a condescending manner. Silly cows should focus less on making egoic, odd comments and should show some humility.There's always an incredibly long queue with short opening hours closing at 5:30. Not sure how you're supposed to go during the week when this is the time people finish work? Sunday it's even earlier. Poor all round.
January 2024 by Ava Cassar
sarah the manager lacks customer skills and is extremely rude ! i had not seen the reviews before visiting,yet i?m seeing a lot of reviews talking about her in particular which is no surprise! i came in to exchange my travel money, and after queuing for near enough 30 mins and getting to the front of the line, i was told to que up all over again because she ?was busy?,yet she was just gossiping with one of the other workers.This was extremely disappointing to see as the other workers were struggling to serve the customers with pace,and instead of helping,she just sat there gossiping and laughing in the corner with one of the other workers. I decided to go up to her to ask calmly why she couldn?t serve me when she was just talking after i had qued for 30 mins, and she started shouting that ?she is doing her job? and is ?clearly busy?.Very disgusted with the lack of customer service skills,especially because she is the manager.Will not be coming here again !!!
January 2024 by Mo Chowdhury
Only 1 person working when there?s a huge que of people, they need to hire more staff but are probably too cheap to do so
December 2023 by Daniil Selitsev
Kindest and hardest working staff. Shame on people for calling them bad or rude. Had absolute 5 star service and I came 5 min before closing. Thank you.
November 2023 by Dina Carvalho
Sarah the manager she's extremely rude and no customer service manners at all.I think they forget that we can hear it from the other side of the glass and she makes pretty obvious that she's making comments about the customers.For a manager she's got a lot to learn
November 2023 by Ken
Helpful staff. Has self-service machines for checkout and posting mail
October 2023 by Anandu Prasad
Good service and staff are wonderful always in a smiling face ??
September 2023 by Oliver Quinn
Terrible. What?s the point in having self service machines and you don?t have enough staff to man them?
September 2023 by Arif Khan
Don't understand that many negative reviews where people are complaining about post office being understaffed. After reading the low rated reviews, I was in two minds whether to go to the Chislehurst branch instead. To avoid the commute, I went to this branch on a weekday at 13:00. Staff were working on four counters. Yes the queue was big but it's situated on a busy high street so that's expected. The staff were all doing a fantastic job and they were attending to all customers without any delays. I went specifically to use the driving licence renewal service. No appointment required. Sarah from the staff assisted me and she was very helpful. I was in and out in exactly 16 minutes (including the queuing time) with all job done, can't get any quicker than that.
July 2023 by Krzysztof Sobierajski
Nothing has changed here for years. If it's not just the letter you can post on the machine do not bother. You'll wait long minutes. You can make new friends or learn how to knit whilst waiting. It is advisable to bring your own picnic.