February 2024 by Calendar Johnson
Rude, ignorant sales staff who leave you standing like a lemon while they do ... well, nothing in particular. I have visited this shop three times, seriously intending to buy and each time have left empty handed and frustrated. Do not shop here: Go to the Croydon branch for a generally more helpful and respectful experience.
February 2024 by Louise
Love going in there and having a look around at the new items
February 2024 by Frankye Barnes
Very helpful staff and love the product.
February 2024 by Ekaterini Tano
This store operates a queueing system so if, for example, you go into the store knowing what you want to buy or just needing s gift card, you have to wait for browsers who are interacting with the sales staff to finish just browsing and leave the store. There were two servers when I went into the store and 20 minutes later, they were still just browsing. During the time I waited, 3 other customers queued then left. I've done the same and taken my business elsewhere. This business model doesn't quite work. Dales staff should at least acknowledge other customers on arrival and have a system that allows people who have quick, simple needs, to buy their item and get on with their day.
February 2024 by jemma curd
Polite service.
January 2024 by Wesso Gordy
Very good customer service during a busy end of year period. Was able to exchange a gift for a correct size very easily and without any fuss. Will be back to pick up more gifts in the foreseeable future.
December 2023 by Alan Pickett
Brought charms for my sister. Very helpful staff service with a smile. Very satisfied.
December 2023 by AMP UK
Jourden was brilliant. I not only got the product I came for but two additional items plus an insightful food for thought conversation. The staff that I've dealt with so far always take their time. Great customer service, thanks so much again.
October 2023 by Alexandra-Rose Mbanefo
I was served by Abbie and she was brilliant! She took her time in showing me the different charms and walked me through the process of the new engraving service. She was very attentive and friendly and this will definitely be my go to branch because of her service and professionalism.
October 2023 by Clare Skillen
Can never fault the staff here. Even when really busy, they maintain a level of friendliness and politeness. Very helpful. No hard sell either, especially if you're not sure what you want.
October 2023 by Simone Thomas
Unhelpful staff all the girls never offered any help at all and to busy talking to each other rather than any customers
September 2023 by petya karadzhova
I was served by Kaela today and she was such a lovely staff member. I was really indecisive and I wasn?t sure what I want, but she helped me with my choices and stayed really friendly although it took me some time to decide. She was incredible and I hope I get to be served by her again next time I go there!
August 2023 by caitlin
I was served yesterday by Jourden and she was so so helpful, such a kind lady and excellent customer service. She gave me so many options in order to help me out with a birthday gift because I had no idea what to buy! Definitely deserves all the recognition! Thank you, Jourden
June 2023 by Bambie Barbie
I came to exchange or fix my damaged charms to this store today and Aleyna was extremely helpful. Unfortunately I couldn?t get the same ones anymore and I thought the repair time is just too long for me, but I?ve got them exchanged and she recommended some very useful stuffs as clips as an addition to my bracelet. And on the top of that she was very chatty and highly intelligent as well. Pleasant sales assistant, I?m very happy now. Thanks for your help!
June 2023 by Tyyy y
Lovely shop fast service lovely workers so helpful and polite