December 2022 by Eddie Denzel
I can be highly indecisive at times and this can cause an annoyance to other however; Lil, Vanessa and Andrew are truely good people with big and patient hearts. My visit was a fair while ago and I remember their patience and care. Phenomenal experience thanks to you guys!
August 2022 by C I
I love the fact that office is a unique store
June 2022 by MARIA G
Avoid this shop, the customer service is awful and the lady at the till is incredibly rude. When I asked her about some pair of shoes she wasn?t helpful at all and didn?t want to do her job. She had a horrible attitude and looks like she doesn?t like her job.
May 2022 by Anastasiya Shykalai
Shocking customer service!!! I couldn?t agree more with the comment below ?The shop is like a pub, the sales assistants using the payment point as a bar standing around chatting and laughing to each other?. I had exactly the same feeling about my shopping experience.This is why I rarely visit the shop.
May 2022 by Zara Jay
Most unhelpful and unknowledgeable staff I have ever had the misfortune of coming across. The manager and the new hire were completely useless and totally dedicated to cutting off any questions I wanted to ask and not wanting to help at all. How can you have such a rude manager taking care of your store? Her bad attitude will only rub off on those she is ?training?.BEWARE WHO YOU HIRE AS STAFF. Customer service is soooooo important and this is NOT it. If anyone has her name please let me know so I can make a formal written complaint.
May 2022 by Porrima95
Horrible customer service!! Manager as same as the assistants were obviously not interested what they are doing at all.No shoes sizes available even without checking.
April 2022 by XTC_TW7
Hello i was deeply saddened and made depressed today by the actions presented by the staff and especially the manager who sits at the main desk mocking all the customers that walk in their store. I entered the store and was made a joke out of. I was trying to get a shoe for my daughter however the manager was very rude she began to mock the style of the shoe and the size.there was a white man who was 6ft5 who was buying the exact shoe and size (said he was going to resell them) which she laughed and praised him for it.i was called rude and extremelyobnoxious.in my opinion the manager should be released with immediate effect.This is the picture of the man who agreed that the woman was very rude.
February 2022 by Amin Elgheddafi
Shocking customer service and rude manager. Tried to exchange a product for another size and got told they were worn. After contesting I had received them in the condition they deemed unacceptable, I was told to take it out with head office.
December 2021 by marcos solis
I was trying to get shoes for my daughter I wasn?t sure about size the staff in here has a strong lack of will to work
October 2021 by Dwight Wallace
Good customers service
August 2021 by Cindy Ramirez
Customer is really bad I had been there 3 times and the 3 times customer service really rude today I went to collect my order and one of the customer service start laughing when I mentioned my surname. Office is a nice brand to have employees behaving like this
August 2021 by Aneta Z
Terrible experience.The shop is like a pub, the sales assistants using the payment point as a bar standing around chatting and laughing to each other. They are standing backwards to the shopping flor so they don?t even face the customer. If you would like to ask for size you have to come close to them and even then without looking at the shoe and you, they are saying that the size is not available. If you actually manage to make them to go and check the size for you, they are rolling the eyes and walking to the back shop like they making you huge favor. Then the worse was Vanessa which was very rude taking payment as I would like to double check the price which she already took off. On the end of payment I?ve asked her for slightly bigger bag as I had a child with me and the bag was very small and was difficult to grab the handles together. She said that she will not give me bigger bag as she don?t feel I need one , then when I ask her again she said that the policy is not allowing to give me a bigger bag.She continues to being very rude to me and on the end she call me picky. When I was leaving the shop she was of course chatting and laughing with the others standing next to her. I think the company must be desperately short of staff by keeping so unprofessional and rude people working for them, very sad experience .
May 2021 by LorrysLa
Amazing store
May 2021 by Saima
Bought a pair trainers and tried to return them the day after. Told couldn't be returned as they had been worn. I definitely did not wear them for more than a couple of minutes to check how they looked with an outfit.Make sure you check shoes before you take them out the shop as they were definitely sold to me in not brand new condition.Also the shop looked like it was being used as a local hang out, probably the result of poor management.Not ideal considering the current climate.
October 2020 by Antonio Ernesto
Lovely store, everyone is friendly and they have an excellent customer service. They are very patient with customers and always keen to help.I keep recommending this store to my family and friends and they all love it. Good stuff and management. Keep up the good environment and the excellence of service ?