July 2025 by Amina Cripps
The worst service I have ever received in any bank.
Every time I go there, it is like I have to move heaven and earth to withdraw MY money.
I have been with Natwest for 20+ years, but the constant awful service at this branch has made me decide to leave.
June 2025 by Kay Harbridge
Went into the Bromley branch to hand in a letter to stop 2 direct debits. The lady helping was originally reluctant to accept the letter, but when I explained it was to stop a direct debit and this is how I have previously done it, she showed me how to do it on the app! So quick, simple and no need to write a letter or even to go to the bank. Neisha, the lady who helped me was very friendly and efficient and saved me a lot of time, so many thanks to her. It will be very useful in the future.
April 2025 by John Edwards
Went to NatWest bank in Bromley on Saturday, waited about 5 mins and was invited to join a young lady in her office. The lady understood my request and started sorting things out . After about 20mins all was done..
Thank you Lynne Whipps for your support in this matter . A great service was provided and friendly response by all thank you..
April 2025 by Rachel
Went in with my partner recently to make a large deposit. We were queueing up and asked by a lady called Eileen if there was anything she could help with. She advised us that large deposits take a long time to do in person, and showed us how to allow for larger deposits on the app. She was very friendly and walked us through the process. As a result, something that might have taken an hour in the branch, took us about 5 minutes!
Great service :) lots of lovely, friendly staff in this branch. There was another staff member who was also extremely nice but unfortunately I didn't catch her name.
March 2025 by Tinkerbellexx Pixie
Wouldn't even give these guys a 1 star. Went into this branch as i wanted to withdraw some money. I felt interrogated. Loads of questions asked as to why I wanted to withdraw my money. Its none of your business why I want to withdraw money. How dare you! CASH IS KING!!
December 2024 by Mary Tuong
Been there many times to deposit money many years tried to pay in the machine asked a member a staff to sort me out waited so long to serve other customers I am a loyal customer I wont come back due to wasting my time
November 2024 by Brian Payne
I have always found the staff to be ultra polite and helpful at this branch. Sometimes it has been frustrating but that was because of the bank's policies not the staff. My most recent visit was to ask advice on my credit score. John N was just off to lunch but he spared the time to help me understand the benefits of the NatWest app. Given I now had a more powerful smartphone I was more inclined to give it a try. With his advice I got it working and found the information far quicker and easier than using my laptop. Most grateful
October 2024 by simon jones
Absolutely awful service, not enough staff, staff rude and seeming not to care about the customers, only attend if you have no other choice
May 2024 by Danny Davies
Excellent service ! The staff are amazing !
May 2024 by Cephas Kouen
No cash service on Saturdays over the counter. Not easily found information online. Also the assistant was only too happy to tell me that this has been the way for two years. Not apologetic to tell me this but instead seemed very happy to do so. Why do you bother opening on Saturdays then? If the only service available is from a bank machine?? Thanks NotBest. I mean, NatWest.
June 2023 by Stephy Wills
Today I attended the branch with my child to deposit into their account for the first time - My child was so excited to pay money into the bank!We were served by Chris who was absolutely lovely and made my child?s first visit so special. Thank you very much, you made my child?s day!
June 2023 by Len Fiddler
Had a very quick visit to pay an amount using the ATM. Hannah was very helpful and assisted me with a smile.
May 2023 by Andrea Cali
inadequate customer support, no support for business accounts. The branch is empty and unfriendly. I have also tried online assistance but the result is exactly the same.
April 2023 by ???? ????
Just very bad service
April 2023 by jessmeg1231
Hannah was amazing and helped me, after my purse was stolen, to order my card. Ended up booking an appointment for a credit card and fully switching over to natwest after an amazing experience. Thank you Hannah!
