March 2024 by EQ F
Brilliant service on Saturday from Filiz (and Buket) at JML Bromley store. Whilst paying for my purchases and generally chatting, Filiz double checked my details on the system (which no one has ever done before), only to find my email and dob were incorrect. No wonder I?ve never received any offers, gifts, invites etc from JML ever. It?s always been my go to store and will continue to be. Thank you for a making a long standing customer very happy today with my purchases and all round excellent service.
March 2024 by Frankie Shafi
I booked the wedding experience in the Bromley store. I took my sister with me and we had the most incredible afternoon. Danielle was so knowledgable and helped me pick my wedding fragrance. She listened to everything and completely tailored it to suit me. I couldn?t have asked for anything else. Danielle went above and beyond to make it special even to how she wrapped the perfume. Thank you so much!
March 2024 by Jo K
I had a very pleasant experience at Jo Malone Bromley today. Kristabel, was very attentive to my preferences and patient. After providing several options and combinations, I was able to select two perfect fragrances for me. I will definitely be returning to this branch. Very pleased, thank you Kristabel x
February 2024 by Fahima Yasmin
I had the pleasure of experiencing exceptional customer service at Jo Malone in Bromley. The staff member, whom name was buket ,exhibited profound knowledge about the fragrances and products. Not only was she incredibly helpful and polite, but she also went above and beyond to assist me. Her remarkable expertise and unwavering dedication to providing outstanding customer service truly stood out. I believe her exceptional performance deserves recognition. Thank you for the excellent service!"
February 2024 by Vee Nixon
Amazing service and perfect recommendations from the ladies today, really appreciate it ??
February 2024 by Kami In
Small store with full selection. Good service.
February 2024 by Ama John
I went into the Bromley store to just browse, and a young lady by the name Drew was so helpful and knowledgeable she is an amazing person. Thank you for cheering me up as well.
January 2024 by Prianka Sivanathan
I love coming into the bromley store, always a delight to meet Kristabel for good advice and friendly service !
January 2024 by Louis Claxton
Rude staff made us feel very unwelcome for picking up the bottles on the shelves to look at.
November 2023 by julie mitchell
The staff at the Bromley Jo Malone were absolutely fantastic, there was a new girl there and she was brilliant at helping me find scents to suit me and would definitely recommended. Thank you for a great service ?
November 2023 by Alla Briliyantik
Went to collect my order , the staff not friendly?Wanted to pick my box and go ? they have opened everything to check ! Takes time !And put bag with mess ?Never order again with click and collect! The card was dirty!
September 2023 by Kota Masumoto
I had a very positive experience with the Jo Malone Bromley team. The staff were all welcoming and friendly.Filiz in particular was very kind and provided me with lots of recommendations for the products depending on the occasion. Her knowledge of the products is fantastic and really helped me to find the right gift to buy for a friend?s birthday.Thank you! I will definitely be visiting again :)
August 2023 by Shannon Conlon
Incredible luxurious experience from start to finish. Myself and a girl friend went for a hand and arm massage. Danielle attended to us and she?s was incredible! She was patient and warm and listened to our likes and dislikes to really make the sessional personable. It was the best afternoon. Danielle was a 11/10! She made our visit even more enjoyable of that was even possible!
July 2023 by J J
Lovely store with lots of fragrances to choose from plus gift sets .
May 2023 by Callum Burford
Kristabel and the team make shopping at Jo Malone a real treat! Really appreciate the fantastic service with a smile.
