September 2023 by Maco Playz
I prefer other CeX stores to this one. Staff wouldn?t take my games although they were in perfect working order and they didn?t even test them. The looked at the unscratched disc and said it was in bad condition didn?t even bother seeing if it actually works. I have to come back here as games in my local store aren?t normally in stock when I need themEdit: When you buy hardware from this store like consoles and controllers etc. they give you foreign chargers then when you try to trade them back in they say that they can?t take it because it?s not an English charger. So they?ve given me the wrong charger and I can?t give it back in.
July 2023 by Alan Mudd
Stopped by an overzealous staff member who looked at the DVD cases in my hand as I was making my way to the counter. He then demanded " you buying them, I'll deal with that" as he almost snatched them from me. After waiting about 25 minutes for him to find the discs he failed to find them. This was my first time buying anything from here but it definitely is my last.
June 2023 by delboy0909
So get your head round this .dvd Blu-ray have a 2 year warranty for the reasons if develope a fought. So why did staff fell the need to speak to manger for ages to tell me no refund or exchange because it worked when first used .what's the point of a warranty then . If I wasn't so tied I would have explained this to the manger and staff . So if I buy a console and it becomes faulty in the 2 years warranty do I not get a exchange because it worked the first day . I never had a problem in Bromley cex . Manger always a cool guy and staff . Just have changed the manger . The guy serving me was a cool guy but the reason they refused refund on the basics it worked when first used and then developed fought is insanity. THATS WHAT A TWO YEAR WARRANTY IS FOR . I only just though of this so fought I'd leave a review. Staff very cool thou and friendly when I have been in there but guys remember your WARRANTY.
June 2023 by B Frampton
Smells. Its dirty and the staff are a little strange.One or two of the staff are friendly and OK but most look like they have only just seen the light of day after years of sitting in there bedrooms .
June 2023 by Martin Stone
To be honest I found the staff a little to laid back more interested in chatting to each other or maybe I'm getting old
April 2023 by Shams Mamdani
Great place to exchange old electronics and buy some used and some almost new. Compared to the Orpington and Croydon branch this store was excellent, well staffed, knowledgeable people and above all they are fair as in they don't try and rip you when you take your good there for a valuation. I know its standard in all shops but they do have clever cloggs in a few branches where they rate item which are an A to a C, or bulk discounting on 3 plus items, just cause they think whoever going in there is desperate. So, come to this one, hopefully they won't change.A 3 star because they are a chain of shops and some work better than others, amongst them the above is better.
April 2023 by Ian Birthwright
CeX has come in over the years. Used to be staffed by unprofessional types that were either geeks or conversely know nothings. Glad to say that is no longer the case. Good deals to be had whether trading or buying. Keep your goods in great condition and you'll reap the benefits.
April 2023 by Danny Summers
Great place to go. The staff are nice and friendly. Prices are ok. With a warranty.
February 2023 by Lhakpa Nyima
Some of the staff are really unfriendly. I went to sell my DVD today at the Brombley store. The person serving me trying to take a percentage because he told me that I sold a lot of DVDs for them in the last few weeks. This isn't the first time he's trying to take a percentage. A few months ago I went to sell my apple Magic Mouse . unfortunately I was served by the same man. again he is trying to take a percentage of what i sold.
February 2023 by Leighton Thomas (Gravy)
Good staff, very helpful and knowledgeable, better than them snobby Apple so-called "geniuses " cheers guys!!
January 2023 by Henry Butler
Decent enough selection, however the genetleman I was served by was quite rude and frankly couldn't care less (he actually laughed when I said I would like a bag which I didn't really understand). I have been served by this guy a few times and he's always been quite short with both myself and other customers, everything else good though
December 2022 by Henny B
Decent enough selection, however the genetleman I was served by was quite rude and frankly couldn't care less (he actually laughed when I said I would like a bag which I didn't really understand). I have been served by this guy a few times and he's always been quite short with both myself and other customers, everything else good though
December 2022 by Janine May
I was surprised by the very excellent service received when having to replace a mobile phone in an emergency. The salesperson was very transparent about the condition of the handset and I also received a warranty for peace of mind.
December 2022 by Garry Johnson
God awful rap music they usually have playing on the radio ensures my friends and I are in and out of there in no time. Ruins the experience of browsing.
November 2022 by Jon
Waited to purchase a dvd this morning only to be ignored by the two staff at the counter. Not once did anybody look up or ask if l needed help. Left it on the counter and said l would come back when the store is less busy....there was only one other customer.Just because the price is a bargain it doesn't mean the service should be too.
