September 2025 by elbow loh
I bought an Berghaus Adara 500 tent and matching porch earlier this year. After just 2 camping trips one of the sections of one of the tent poles split, leaving dangerous carbon fibre splinters. After 3 trips, all 3 poles had the same fault, along with on of the poles from the porch. Blacks response was to tell me to buy replacement poles when this was clearly a manufacturing fault. To compound this disdain, they sent me a link what the said where the correct poles, but they're the wrong size and design.
I made a complaint after that shoddy advice and 2 weeks after that, I've still not heard back from them.
Berghaus customer care won't help as all the service for tents comes from Blacks.
April 2025 by Tubby Tummy
This is one of the few high street outdoor shops left. Always found staff helpful and good stock, believe it closing down soon, shame
January 2025 by Beverly Brenchley
I recently shopped at Black's in Bromley and was so impressed with the assistant that I felt the need to share. His name is Robin, (another assistant informed me). He was so knowledgeable, attentive and very polite. Merry Christmas!
December 2024 by Charlie Wells
Jason. Leg. Sorted us right out with everything we needed. Great advice. Great customer service. Deserves a pay rise!
October 2024 by CF908
I can not recommend this place and the service high enough . A professional and friendly face awaits you on every visit , no pushy hard sale required , you know why you are here . A great selection of quality products for the outdoor person , pro , novice and newcomers alike
They know and understand their clients needs , and with gentle point in the right direction you will get what you are looking for , or even a new idea at times
I have been shopping here regularly so its about time i showed my appreciation . Well done team , great work and please keep it up . These stores are rare and getting rarer sadly .
Regards CF
September 2024 by Paola D'Andrea
Great shop and very good quality products. However, four people were working but only one of them was activity helping customers. The rest of the staff was standing and chatting at the till all the time. When I was paying it was so awkward as they were keep chatting each other and making bad comments about other colleagues. I felt very uncomfortable.
June 2024 by Adam Salter
Had an issues with my sons travel card stuck in his wallet! The man that was working was extremely helpful and got the card out! Thank you very much for saving our day!!
May 2024 by Graham Harris
Great shop for outdoor wear. Friendly staff.
April 2024 by Alice
Robin was very helpful and knowledgeable and gave me great advice helping to purchase walking poles and a sleeping bag. He was interested to know why I was purchasing the items in order to give me the best advice for my use. Would definitely reccomend the store if you're unsure what you need!
February 2024 by Jim Hallinsn
Brought some waterproofing products, very good and a very good store.
February 2024 by Krish Dattani
Friendly staff, good quality products
February 2024 by Alan Rosewell
Needed new boots got what I wanted service was good
January 2024 by Peter Atkin
Nothing to really say other than a well stocked quality hiking shop, all the normal stuff you would expect to find.
August 2023 by tom b
Nice helpful staff got myself a good pair of boots.
June 2023 by Paul Benson
Very polite helpful staff
