December 2023 by Selamawit A
I had a wonderful service at Dreams Clapham.I went there to buy a bed and mattress for my son however I ended up buying his and another one for myself.All of your teams were amazing, specially Jordan has an excellent customer service.Very polite, patient with my sons endless questions and quite knowledgeable about the mattresses.
December 2023 by Francis 9K
Amazing help from Hanan. She taught me so much about bedding which was so helpful as a first time mattress buyer. I walked away with an incredible deal on the same day not expecting to even purchase a mattress. We used a machine to find my best fit and it was great . Trying the bed was really comfortable and I?m happy with my purchase.
December 2023 by Regat Zeray
Excellent customer service and accommodates us when we needed more time.
November 2023 by Lubanya
Very good customer service - approachable and customer focused.
November 2023 by Lola Rueda Music
We had a very entertaining time trying several ones and buying my new single mattress at Dreams in Clapham. Phil was wonderful, beautiful personality and very helpful, so it was very straight forward and in very short time he had for me what I was looking for. Also ?rico? ?rico?capuchino and hot chocolate from dreams machine! Thank you Phil for everything! Lola
November 2023 by Catherine Leonard
Visited dreams today to buy a new mattress, a very nice young lady named hanan at your Clapham branch her service was excellent fantastic went above and beyond to help me and she help me pick my new mattress, the best service i have had in a long time. Thank you
October 2023 by Ernesto Moreno
We bought our new mattress here. Ola, the Manager, was very knowledgable and corteous. Great advice and follow up. He was kind enough to call us when prices dropped and we got our fab mattress. Thank you
October 2023 by Sinead Nolan
Really helpful experience with a lovely lady in the Clapham north branch. Didn't get her name (maybe Hanan?) but she was brilliant at patiently helping for ages to find the perfect bed and mattress for our new home! I felt very at ease and she helped me find the right choice without being pushy.
October 2023 by Jacqui Aitken
I didn't buy from this store but I would not recommend buying any Dreams mattresses. I bought mine less than 4 years ago. It has springs coming through the underside and has rusted and will need to be replaced already. If you look at various consumer websites you will see I am not the only person with this problem, including other people who took out a ten year guarantee. Only solution offered is that they send out an assessor to see if there was a fault during manufacturing then they might, just might repair it. Shocking quality for such a big brand name.Never again.
October 2023 by Martin James
Thank you for your help.Good service.Clean premises.Good choice.
October 2023 by Victor Dan
Amazing customer experience, Ola and the team are the best!
September 2023 by Jose Barbosa
I was extremely happy with the service, from the moment I walked into the shop I was welcomed with a smile and brilliant Customer service by Hanan.She made sure that everything was explained and that we were happy with the all process.Many thanksJose Barbosa
August 2023 by Tracey Nash
Amazingly helpful staff member who assisted with every question I had and was so knowledgeable gave me more information that I hadn't thought to ask. I got to demonstrate the bed of my choice with different mattresses. Great service. We were treated to hot or cold drinks. There was no hard sales pitch or a feeling of trying to push or steer us towards a higher level purchase. Jordan, thank you very much for helping me find the right bed and especially mattress for my disability.
August 2023 by Tessa Billyeald
I have been needing a new mattress for a while so decided to pop in and see what was on offer. Jordan, I think his name was, was extremely helpful. I was put on their machine to see what my body needed in a mattress and then we tried a few actual mattresses. I was offered a hot drink but only needed water - which I was given - and then took my time trying to decide which mattress I would buy. The experience was all very easy, painless and although a little confusing as it's not easy deciding, Jordan was a great help. Delivery could have been within the following two days which was fantastic. Now looking forward to having my new mattress at home and experiencing a good night's sleep
August 2023 by Y Y
We visited the Clapham Bed Store and find all the staff there are friendly, knowledgeable and patient. Philip is especially helpful, not just invited us to try the sleepmatch, to experience different mattresses displayed in the store, but also obtained for us information about mattresses not available in the store but available online. Very pleasurable shopping experience for us.
