November 2023 by Manjit Singh
I got good service and best quality products thanks you to all members
November 2023 by Victor Domanski
Damian and Kacper are very helpful. And polite. Thank you guy's
November 2023 by Benjamin Gilbert
Great service from Toolstation Brentford! Very helpful staff, enabling me to get what I need, when I need it! Special thanks to Damian & Naveen for helping me out with my big order ?
November 2023 by Muhammad Abdul-Qayyum Mughal
These guy?s are great, Nav got my order together and realised an error with trunking instead of channeling (to hide wires) saved me a ton of hassle, much appreciated, Johns always lively and v.good with name?s!
November 2023 by kamil WAS
I am very satisfied with the quality of service, the employees, especially the younger ones, are very nice and helpful, you do not have to wait long for your order. I sincerely recommend Toolstation Brendford,
November 2023 by Aqil Ahmad
Damian is very friendly and helped me with my shopping to be smooth and enjoyable.Thank you Damian
November 2023 by Piotrek Ciapaja
Very good service by Damian and Sebastian who helped me to carry the stuff to my car
November 2023 by Davinder Singh
Great place to buy. Amazing service Seb, Damien and John
November 2023 by Gareth Turner
One star is generous..We purchased a couple of Hawksmoor 4 in 1 garden tools from Toolstation. We used one on a small box hedge for 1 minute and the central drive shaft sheared. We thought it would be a straightforward exchange at a store.. Little did we know that Toolstation will not accept returns if they have had petrol in them (ours had been completely drained) and the purchase store had not informed us of this. We had to spend another £199 to get another whilst Toolstation refer you to a company called Coreservice who ask you to jump through hoops by sending pictures of the damaged part and do you still have the original box (if not, you need to purchase one from Amazon at your expense). Luckily we had our original box and we jumped through all their hoops.Coreservice then arranged for TNT to collect the broken item between 8-12 noon and guess what - they didn't turn up. Lost a morning's productivity waiting in. Contacted Coreservice and was just told, well we can't guarantee that TNT will collect in that time frame, that's just our requested slot for collection ?.How Toolstation (and Coreservice) manage to retain customers by operating like this is beyond me. I've used Screwfix for decades and thought I would give Toolstation a go - NEVER AGAIN.. Had this happened with Screwfix it would have been a straight in store replacement..Anyone considering purchasing a power tool from Toolstation you may wish to reconsider, as if the product goes wrong, expect a whole load of headbanging grief. I'm expecting this debacle to continue for me and at my inconvenience and expense ?
August 2023 by Barbara Dickson
They are breaking the law, not upholding consumer rights laws - be warned. Purchased work boots on the recommendation of John C who works at this store - they were terrible, after a few hours I had to remove them as the toe cap had been rubbing against my toe so badly that it was bleeding (they were correct size). Also the top of the shoe rubbed over parts of my foot. These were not fit for purpose, when I tried to return them for a refund, which I'm legally entitled to under the Consumer Rights Act, the staff said they couldn't do anything & the manager seemed to have disappeared that day.I returned a few days later & a blonde female staff (see picture) told me they wouldn't do anything about it, it was between me & the manufacturer (which is factually & legally incorrect). After dealing with Toolstation customer service online, I finally had my refund noted, but when I went back to return them at Brentford they had locked the door & closed down 15 minutes prior to closing time!! They do not provide customer service & are unreliable. I took my business to Screwfix next door & they were FANTASTIC. Toolstation you certainly live up to your name, you're a bunch of "tools".
May 2023 by Ovidiu Cindea
Great shop, plenty of stock items.
April 2023 by Sav Bassi
Good team at this branch - very helpful. Thanks, Saty!!!
April 2023 by Sav
Good team at this branch - very helpful. Thanks, Saty!!!
April 2023 by Jermaine Smith
I've had the same experience in this Brentford branch the young male manager attitude is really bad I now go to screwfix if I'm in the area
April 2023 by Stuart C
Terrible attitude from all staff, the customer clearly doesn?t come first as they are left to wait while they do their admin.