November 2023 by Shelly lowe
When I got my puppy they had everything I needed and more
November 2023 by Richa Kapila
We love bringing our Cassie to pets at home, always a lot of options and she gets so much love from the staff. Randy was absolutely exceptional today - he has such an amazing positive energy. Randy was kind enough to recommend charcoal biscuits for our dog for her digestion- he's just amazing. Thank you Randy!!! Xxx
November 2023 by Angela Kilcoyne
We visited the vets at pet's at home with a stray cat. The staff were really lovely ,caring and compassionate about all animals regardless. Definitely a place to visit if you have an animal.
November 2023 by Jordan Thomas
Honestly the nicest Vet ever, Professional and friendly.Id like to give a shout out to Helen who is always so super helpful.
October 2023 by Laney Gibbons
Every time I go to this store the staff are so friendly & helpful. Especially Lee who was extremely patient & kind when discussing the best options for my new kitten :) such a lovely store
August 2023 by deana badawy
I have been to many pets at home branches but this one is my favourite!!! Everyone is so kind and helpful and they are always stocked up, today I went in to the store to buy food and look for teeth cleaning supplies for my cat and I was helped by an amazing lady called Caitlin, she was soooo sweet, soo helpful and patient. She is the perfect example of what all customer service should be. Not only was she helpful but very knowledgeable. Caitlin helped me with the ingredients in the products and advised me on what the best choice would be. I?m very glad and thankful for her help and I hope she gets rewarded in the best way.
August 2023 by GAC c
I go for Dog and cat food mainly, but also for Companion Care vets. Pets at home is well- stocked and competitive. I like that the loyalty card allows for donation to pet charities. Staff are friendly and informative and love the visiting pets. My dog makes a bee-line for the tills where she gets attention and treats and has been known to drag me in when I'm passing the store!
August 2023 by M&D
Big store but maybe bit too big as it feels quite empty.. We got what we needed though, helped by staff member Randy who is super friendly and bubbly, top customer service and thumbs up for him, a true star!
August 2023 by Imtiaz Bin Alam
Amazing stuff. Spacious car park and every item is available. More trained staff never you will find any issue.
July 2023 by ????
Well organised, lovely helpful staff who gave me good recommendations for my cat?s health with what to buy and what not to. One of the pest Pets At Home stores I?ve been to.
July 2023 by Sarah Ribeiro
Lara/Lauren with the blonde curly hair has an extremely poor attitude, shocking moral and terrible customer service.I came into store with enough time before closing time and received very good service throughout especially from Becky, but I was left GOB SMACKED and very offended at Lara/Lauren?s horrible facial expressions, whispering to other staff members in-front of customers and projecting the frustration and anger onto me as I was completing my check out.Lara/Lauren aggressively shut the front doors by the checkout and shockingly said out loud in a very harsh, angry and poor tone that it was a certain time and that ?I can?t be here?.When I tried to tell her how that made me feel as a customer and tried to gave Lara/Lauren advice on how to better to approach this next time as someone that has managed businesses and have many years of customer service; being sympathetic towards her as I understand that she?s been working all day and wants to go home; Lara/Lauren told me ?no? and that ?it doesn?t matter? in such a horrible, frustrated tone with very horrible facial expressions and then proceeded to walk off ?to get the manager?.I do not think such people as Lara/Lauren should be hired and working in customer service if they hate to interact with people, have a terrible attitude and project stress, anger and frustration onto others around such as the public customers, her staff members and team.Other staff members also witnessed this around and completely agreed with me pulling her out in this and providing my feedback and feeling that she projected onto a customer - but Lara/Lauren herself did not want to hear, understand or improve this.She will push customers away and should be reviewed by management immediately.
July 2023 by Mark Collins-Cope
The vets here are pretty incompetent. An urgent prescription reserved by another vet was refused as 'I had to register and wait for 48 hrs,' even though the script had been reserved due to an emergency. They need to get their priorities sorted.
April 2023 by michael stones
Great customer service! The team is always very friendly, accommodating and give great advice. One of the team members Randy is a phenomenally nice person. He always greets our German Shepherd so nicely and is very kind, and is very centred on ensuring the pets have a great time.
April 2023 by valentin Ivanov
I've been shopping for last 3 years here for my cat and I'm very happy with it. Range of products is huge - you can find a lot of good quality food/litter/toys brands you need, customer service is great(there were issues with my discount card and they went above and beyond to help me with it) and working times are convenient.
April 2023 by Peter e Silva
Staff are very helpful and knowledgeable. Very happy with our fish. The animals love it, especially dogs, as they know there is a special treat at the till.
