November 2023 by Mae
lovely and big homebase, the perfect place for paint and home and DIY tools! my go to when I want to add a fresh lick of paint to my walls with gorgeous colours to choose from- even in homebase own brand
November 2023 by Jan Smith
Brilliant place literally got all our things well done we will use you again
November 2023 by C B
10 star service. What a complete turnaround this store has undergone. Such a great hands on manager, Bobby. She?s certainly shook the store up for the better. Shelves are well stocked, the place is well organised and the aisles are clear of the junk from previous managers. At last, it is a very welcoming shopping experience. Bobby can easily be found on the shop floor?. Not hidden in the office like previous managers. Staff are polite and friendly and on hand to help and advise. Even Bernardo loves it now! Well done Bobby?.. you?ve made a huge difference to the store.
October 2023 by Chelsea 259
Excellent service from Homebase Brentford. Bobby the General Manager sorted out a complaint for me regarding my faulty bath. Kwamena , the showroom young man was also excellent. Both members of staff were professional, super friendly and empathetic to our issue. The store has greatly improved under the leadership of Bobby. It always takes a woman to run things properly. It?s a very welcoming environment. Both Bobby and Kwameena went the extra mile. Absolutely nothing was too much trouble for them. The store has competitive prices, good selection of products, and helpful staff. A store is only as good as its manager, in this case it?s Bobby. Well done for improving and turning the store around. I very much recommend the store.
September 2023 by Honest Reviews
It?s really good but the staff are so slow. Like sloths crossings a road. They wouldn?t move any faster even if their lives depended on it. Customers have heart attacks watching them move.
August 2023 by Bogdan Przednikowski
How to bring these beautiful palms to death from lack of water, maybe it would be appropriate to take them to the back and not boast about your ignorance. If I were the manager of this store, I would charge the staff for such laziness. Or maybe the manager should charge himself?
July 2023 by Samyuktha Bhavirisetty
There is a big carpark outside. Inside it is well organised accordingly. There is always sale going on seasonal things.
June 2023 by Aurelia A
They do not care about the plants at all. all the bonsai and other indoor plants were completely dry, dead, without any drop of water 2 weeks ago when i went last time there. the only plants surviving were the air plants. this was just cruel. a bonsai takes years to grow. I asked a staff and he said there is nobody to water them currently. the plants from the outside garden though were very looked after. I used to like this store but I will just go to a different Homebase from now on.
June 2023 by JAYAN R
Had an excellent service today at Homebase - Brentford. I needed a custom size boards for my shelf. Achille who is an expert in wood cutting helped with choosing the best board and also cut the boards to the desired dimensions.The board cutting charges where also very less (charges in pence/cut) compared to the wood.Overall a great service.
June 2023 by Erik Houlihan-Jong
Disappointed as usual. The two items I went to get were out of stock, and the price for another item was so much cheaper at the Big Orange competitor that I couldn?t bring myself to buy it. Other issues include: items that have no price listed anywhere, messy shelves abound and perennial understaffing. I always think it?s such a shame they can?t sort out some of these longstanding problems. ?
May 2023 by Marcus Culver
This store over the past 5 years has got progressively worse not helped with countless potential closures and the impending redevelopment of the site into a multipurpose domestic commercial site.The store lacks variety of products and a suitable range of power tools that's almost non-existant compared to years past.Pricing tickets are almost always incorrect and you queue so long it renders itself pointless to argue for the sake of everyone else's waiting times. Til staff are typically the nicest people and majority of these 2 stars but the floor staff can some what be rude and disengenuine when they don't have stock advising customers not to bother else where as it doesn't exist (like I would ask for a tool I don't have but need replacing).I tend to only go here if it's a small item I know where to find it last minute and can manage by myself. Shame really ?
April 2023 by Peter Hovorka
There is no point for click and collect in this store. We ordered item to pickup (because it was last in stock) in the store, email said that item will be prepared within one hour from order. We need few more items from there so we drove to shop. After an hour and 15 minutes we walked to C&C counter to ask where is the order. Employee just at that moment logged in to C&C computer and asked college to go chase our (and 4 more orders). Of course he returned without item because it was sold in hour we where waiting.Then it took 30 minutes until staff was able to refund us money.Only one cash register was open with long queues but lot of stuff just walking around.I could wrote more about this store, for example how employee brought someone's other order /mirror/ in falling apart box, etc., but it would be waste of my time.I used to visit this store quite often in past and it never looked this bad.Hopefully staff will step up and return store to formal glory.
April 2023 by shma sharma
Went into this store yesterday to buy some plants for Mother?s Day. There was a great variety of plants. Staff were friendly and helpful.
April 2023 by Alisha Sharma
Store is really good and staff are really friendly. It was very neat and tidy and staff were very helpful. Will be returning
April 2023 by R. Jaddou
Run-down and shabby !Staff are excellent ... not their fault the place looks awful.Homebase seem to be closing down most of their outlets , and this branch looks like its turn is coming very soon.
