December 2023 by James Gould
Guys threw me out of this shop for browsing and actually really got quite physical.I agree with the other reviews on this one. Hopefully the new Morrisons will drown this place.
October 2023 by Darius Mohammadi
I had a good experience here collecting my John Lewis parcel :) friendly staff
September 2023 by -
Average scammers lol. Believe every review you see here about them overcharging people. I?ve been to this store a few times before and everything was fine but today the guy working the till overcharged me. Will never come back again and will file a complaint.
August 2023 by Laden Lhu
Saves a lot of money
July 2023 by Andrei Mustea
Appalling service from a man at the counter today. I went to buy a product which had no price label so I went to ask him. He was agitated and told me that the price is there... I took a photo and showed him on my mobile that there was no price and I wanted to know how much a product costs before buying... He replied angrily that he sells it without the price, then "Are you buying it?" I asked him politely why is he so angry with me? I only wanted to find out the price... After a minute of trying to find out what is happening, why is he upset, I ask to speak with the manager - he said he was the manager wearing white cap and t-shirt with a logo BOSS... I asked for his name he refused to say.I left the product and went to buy it in another local shop... near the bus stop.I shall never spend money in this miserable shop and a careless and awful staff who never smile and very unhappy.The "manager" need some serious customer service training.What a shambles!Thanks to competitive businesses where I can buy products I need.
June 2023 by Richard Sandall
I had two winning scratchcards I wanted to redeem. Went in, guy at the counter scanned both of them at the National Lottery terminal. He gave me some money and expected me to leave, but I noticed I was short a few £ from my winnings. I asked him to check the second card. He then went back to the terminal to then tell me that card was also a winner.Why would I need to remind him? Why was he waiting for me to leave?Surely they wouldn?t expect me to not know my expected winnings so they could redeem it for themselves and skim something off the top, would they?Disgusting behaviour.
August 2022 by Al-Noor Popat
Paid nearly £19 for a box of 12 stella bottles asked specifically for them to be cold and they were warm!! Uber gave me a 79p credit lol.... who wants warm beer! .... what a rip off won't be ordering from there again
August 2022 by michael vahey
Over priced and have to spend a certain amount before you can use your card
January 2022 by Michelle Goodridge
Polite, helpful, clean & supply most things for household needs
January 2022 by john kenton
My useful local shop . Great staff. Good stock. Good shop.
August 2021 by Hannah
Most expensive shop in the area, might as well go to Harrods for the price.But alas this is Brentford not a wealthy area.Basic economics: better value= more customers, more customers =more sales, more sales = more profit. They should try it, the community would be pleased.
August 2021 by D Jeffrey
Nice little store, people are chill. They used to overcharge before so i stopped going unless i had to so not happened lately, I see the owner said it makes no sense because its a franchise, well it does if you put the money in your pocked instead of the till. Lol good one
August 2021 by Cassidy
BEWARE. They sold me moldy grapes knowingly. Yes, I take part responsibility for not inspecting the bottom of the discounted grape container, but I really am just doing my best at adulting ? Anyways I realized too late when I came home and immediately rang the employee who sold me the grapes. Unfortunately, I was met with very poor customer service and appalling interactions.The employee over the phone said that they can?t inspect everything so it was my fault, but then he contradicted himself; the employee over the phone and the employee I got the refund fromthe next day both told me the grapes were discounted because they were moldy ? I got the refund in the end, but I won?t be stepping into this Costcutter anymore. I await the owner?s nice reply ?
August 2021 by Kane Carroll
A smile goes a long way, and these people do not ever smile. They lack basic manners and I wish Brentford had more shops to chose from, but alas they do not. Don?t waste your energy smiling or asking how they are as they will not return any warmth you give, they only take it from you and leave you with coldness and regret.Up yours costcutters.
August 2021 by PJ Bainbridge
Boston Manor costcutter prices have stayed the same throughout lockdown and I will always support this store. Staff are very friendly, work tirelessly and there is not much you cant find there .
