November 2023 by Aleksandra A
Love Zara and I shop here often.However, the Brent Cross shop seems understaffed. The clothes are only tidy in the start of the business day. If visiting around noon/ afternoon, it often feels like shopping in second hand shop, digging through piles of clothes (especially when there?s sale). Clearly missing staff to do the shop standards.The fitting rooms are often dusty and with no proper conditioning system.Some staff is friendly, some are extremely rude.I bought trousers at the self checkout the other day, asked a guy at the tills for the bag and he told me ?I have to see your receipt first?, so I returned to self checkout, paid for my trousers, came back to him with my receipt, and he noticed me standing on his side, but he kept serving one customer after another completely ignoring me. I didn?t had patience and felt somewhat disrespected, so just left the shop with a pair of trousers in my hand ?. Had to go to other shop just to buy a bag for 10p ?Had a case before when I came in with my friend. We went to try some clothes, she finished early and I was still trying these jeans that I liked. However I needed a different size, so I asked shop assistant if she could get me one, she said yes and left to get it. 10 min passed and still nothing ????? So my friend just went and got the different size for me herself. I?ve tried it, liked it, left the fitting room without seeing the assistant that supposed to bring me the size and proceeded to checkout ??????As I said, love Zara, but for Brent Cross shop, my advice: go in early whilst the shop is still tidy and don?t expect much help from staff ?
November 2023 by Lucy Clarke
Great store, always stocked with what is online, tidy and clean, never any queues.Staff so friendly and helpfulThis staff member in particular on the cash desk 89477.
October 2023 by Ms. Elz
We all know ZARA is a fashion powerhouse that continues to impress with its stylish offerings and accessible prices. The moment you step into this store, you're greeted with an array of trendy and well-designed clothing. ZARA's ability to stay on top of the latest fashion trends and quickly bring them to their shelves is truly commendable as I was spoilt for choice. The quality of their clothing is consistently reliable, and the variety of styles caters to a wide range of tastes and occasions. Whether you're looking for everyday essentials or statement pieces, they have you covered. Their commitment to affordability and fashion-forward designs make it a go-to destination for fashion-conscious shoppers. Staff were also friendly, welcoming, and helpful!
October 2023 by Alina Zakharova
Extent service!!! My husband and I came 10 minutes before closing time, find him a suit, the consultant whose name I unfortunately didn?t ask (a tall guy with curly hair) helped us a lot despite the fact that the store was practically closed. We found a suit and the consultant ordered our size online. ZARA, you must raise this guy?s salary for his patience and respect. Well done!
October 2023 by Katarzyna Maja Ojczenasz
The shopping was fine. The girl in the changing room was amazing. But till experience was way below the expected level.
August 2023 by rikki collins
I had an issue with an online item, which was dealt with by a male staff member in this store. They were extra helpful so I am very grateful for the support they gave me! Well done ?
August 2023 by Arun Modhugu
It was like 3times in a row.I have been there for shopping 3times, the worst customer experience ever in this place. As I work in the shopping center and I shop in almost all the stores including the very busiest stores, this(ZARA) is the place I can rate the worst place to shop. Few are very Unprofessional staff. Pathetic Experience
August 2023 by Sarsour Lebaneez
Went to store today to exchange unworn item with tags still on but moody woman behind till said NO! I was exchanging for a higher value item so really bad business decision. Rude and unprofessional staff- she then said phone customer service and I said I already had! She said phone again! So went online and spent at least half an hour on a chat with a bot. Gave up and will be voting with my feet. Seriously, been a loyal customer and they treat customers like this. I hope Zara shuts down. It?s gone downhill.
August 2023 by Louise
Awful store. Queue for exchanges and refunds was half way up the store. I saw staff abuse customers at the tills. Very bad customer customer service.1 till opened to serve exchanges and refunds (prob 40+ people waiting) and 2 opened for purchases with no queue.Staff standing around laughing and joking. Management of queues was a joke.
August 2023 by Nadia
ZARA KIDS - The blonde lady who is I believe the shop?s responsible is just refusing to do her job. I went to return a faulty product and she refused to take it without any valid reasons. Luckily the zara adult shops was near and the staff was lovely and I could get my refund.Advice to this lady, if you don?t like your job or don?t want to do your job correctly, maybe you should reconsider your professional aspiration or just ask a full training from your colleagues in the Zara adult shop.
July 2023 by Liliana Tanasan
The worst shopping experience I have ever had .Management absolutely useless. The manager today , a blonde lady refused (I've used the same till yesterday for a exchange as the shirt purchased was stained)to serve us as we were in a wrong queue after waiting for 20 min, 30 people lost as sheep, we all tried regrouping however, we had to queue again at a different till , again 20 min wait here too .,long story cut short,Two days of the worst customer service I have ever occurred and 2 h of "my time" wasted due to unprofessionals.Absolutely disappointed ?
July 2023 by Pankaj Agarwal
Good collection for men too. Specially winter clothes
July 2023 by Mariana Ciaglic
Very bad experience with this shop. Customer service and management not helpful at all. Wanted to return an item that was ordered online and came with a stain, factory fault. They didn't want to accept the return or offer any other solution.
July 2023 by Shelia B
Can be wild and messy but personally I?ve experienced exceptional customer service every time, thank you. H&M take note.
July 2023 by syed sajjad
Enter into Zara just before 8:00, security guy only came to us saying we are closed but there were around 50 peoples shopping around . Black guy with beard security guard think himself big man with £10 an hour . Such a weak customer service. I will make sure will share my experience with everyone on every platform . He focused only us to leave the shop . Never recommend anyone to visit this particular store .
