March 2023 by Pejman Bahmanof
I opened an account at this branch six years ago and I am very happy with this choice. I never have an account in other banks. I am satisfied with all the employees of this branch, they all welcome me with a smile and patiently do my banking work.??? pejman .
January 2023 by Smart.Lead.London LTD
Really amazing customer service. So quick, so informed and so polite, I am so happy to use Natwest bank and this branch is near to where I leave.
October 2022 by Hantze Liow
Worst service ever especially for international students. My online application for a student bank account couldn?t get through on their website and none of the staffs couldn?t help me. They asked me to talk to their robot Cora or to call another staff- both which could not help me either. I talked to their live agent as advised and they still couldn?t help me. I?ve been to this branch 3 times and the staffs were VERY unhelpful. I?m choosing another bank now.
September 2022 by Marc Obermann
All branch staff were friendly and helpful.
June 2022 by Rabbi Lieberman
Staff friendly and welcoming. They address me by my name and have gone out of their way to be helpful on all occasions.
May 2022 by Sushma Shah
The staff were incredibly helpful to resolve a mandate issue that was taking over 5 months to resolve by head office. I especially found Hemali very helpful and caring.
May 2022 by Johnny Macaronni
Try and avoid! Do not come in the morning
August 2021 by S T O R M
Extremely incompetent and careless staff - was going here to open an Adapt account: the first time I went I gave them the necessary documents and was turned down and told I needed a National Insurance letter WITH a date as proof of address, which was not mentioned on the online application form nor the letter sent after.I then went a second time with a new proof of address (bank statement) which was accepted and they took it in. I waited and waited until eventually they contacted me over a week after asking me to call them since there was a problem. I called and they told me the proof of address didn?t match even though they saw the address on the statement there and knew the address stated on my initial application form.As a result, I had to go a third time with an energy bill as proof of address. This time I showed them the bill and the address part and they acknowledged that it was the same. They then said that I should expect my debit card and more information within the next 10 working days. Around two weeks passed and nothing was sent; as a result I called the number I was initially sent again, and described my situation. I was told they had no record of my energy bill and it was ?not in their database?. This basically meant they simply lost the bill which they took in and wrote on. Therefore, I still could not progress with my account and it has now been around a month since I initially applied.The staff there have no care for customers and honestly do the bare minimum so they can slack off as much as possible during shifts. From personal experience, at times they don?t even meet the bare minimum since they simply lost an important document and couldn?t even notify me of an issue until two weeks later. The tones of the people I talked to on the phone were also very arrogant - they kept telling me the file I give in by hand and saw a staff member take was ?not in their database?; this shifts the blame away from them as it does not highlight nor even imply that the lack of the file is their fault and was their responsibility to keep safe. I most definitely do not recommend this bank if you want efficiency, knowledge, customer service, and competence, since it lacks all four of these in addition to many other positive traits which most other major banks have. Trust me, its worth doing all the application processes again just to not be with this bank.
October 2019 by Daniel Lorem
Giving false information about their own banking rules and causing my business loosing money. I canâ??t even believe how these people working there. The person helped me yesterday was wrong (they say) then he is fired today. Apparently he was correct all along and now I am the one losing time and money.
October 2019 by D ha
Staff are either not educated or arrogant. Made me came for 4 times to pick up my card still I'm not having it. Avoid this branch.
August 2019 by Sema Pamir
You only wait wait wait wait there. They have separate lines for cash & checque transactions and for the REST, there is only one staff member. Last time there was a queue and a guy was on the phone to solve his transaction. It can take HOURS to see a staff member! Iâ??d recommend another branch.
July 2019 by Lenush Elena
The worst staff ever ... came first to open my bank account.. the staff is poorly trained and they have no idea what they are doing.. after sending my card got a phone call that my account has been closed because of my passport.. after waiting half an hour for the staff to accept my application even though I was on time for my appointment.. today my husband's appointment 45 minutes waiting and at the end the same staff incapable and poor trained .. worst Branch ever ...
March 2019 by Ice Blue
Helpful when available
February 2019 by O W
Thank you so much Kate Ross for helping me with my mortgage. This lady is quick, nonjudgmental, clear, warm and very professional. The whole process took about an hour without even one hiccup! Better than any other mortgage advisor Iâ??ve ever met! Felt very lucky having her as my advisor! Thank you Kate!!
June 2018 by kalender hayirli
Very bad customer service! I booked an appointment to open an account with NatWest Hendon Branch! After 20 minutes wait they asked me to wait another 20 minutes with no apologies! Very poor communition! Will never bank with them!
