November 2023 by Sophia Zamani
If I could give ZERO stars I would.Terrible attitude from the managers. Specifically from Adam and Catherine. I would ideally hope for their New Year?s resolution they learn some decorum.
November 2023 by Dani Kerbel
Very busy, hot and rather impatient shop assistants which was a pity as might have bought shoes but these conditions weren't conducive
September 2023 by Muna Nagi
JD seriously need to step up their staff training, too many young staff with zero customer service skills. Staff are more concerned about interacting with each other than interacting with customers. Collected an item I ordered online, the girl at the til just looked like she didn?t want to be there, didn?t seem enthusiastic to help, was very monotone and just uninterested to be honest.
September 2023 by Anna De Guzman
Had a terrible experience at this store... Found a shoes I'm interested in, looked for the staff to help me get the size I want... Found 2 staff chatting with each other seemingly holding boxes of shoes and constantly looking at a distance. Had to 'disturb' their conversation so I can request for the shoes I wanted. The lady staff seemed to check on her 'device' and I was told they do have my size available and it will be on it's way. Waited around 15 mins and another staff arrived with boxes of shoes to give to his 2 chatting colleagues. The brand I requested for seem to be on the pile of boxes... Took another 5 minutes wait and I had to ask them if that was the shoes. Staff opened the box, it was a different one. Waited another 5 minutes. No one seems to care. Then I was asked again by the guy staff which shoes I wanted and I had to go back on the display to show him. Another staff went to the stockroom, apparently my shoes is on it's way... waited another 5 minutes or so... then I was told, it is not available. Great. More than half an hour of my life wasted that I can never get back. Staff needs retraining. Management needs to pay more attention to customer service. Appalling. Never coming back.
August 2023 by Amber Ashfaq
Judging by the reviews, no one has stood up to turn this store around. Service is appalling, only one member of staff sounded friendly otherwise everyone else is blunt & unhappy, no customer service skills whatsoever. If you don?t want to speak to people why are you in a job that requires you to do so? Management really need to step up and listen to these reviewsThis is the first time I have had to write a bad review about any JD store
August 2023 by Christian
The shop is nice.I didn't feel welcome at all.The staff can be bothered, it seems such an effort for them even to get a pair of shoes.
July 2023 by Mohsan Choudry
Went in today, asked an assistant for a size in a particular brand. Assistant looked disinterested and poor attitude. Waited for my shoes to arrive but nothing came, had to go through another assistant to get what I was looking for. Service at till was also appalling, all looked glum, no manners or service skills. Management need to seriously work on developing staff.
July 2023 by Hamid Akbari
Very rude and inattentive employees advise you never to spend your time in this store , ?
May 2023 by SAMUEL GHEBREMESKEL
Staff are hit and miss. Some great people there but also some very obtuse crew members.
April 2023 by Uzma Khan
Disrespectful staff they dont help at all worst place ever they all street kids working there 0 management i well never go there again
April 2023 by sahil khan
On of them worst place to do shopping the stuff is so rude the all a streets boys working there if you ask them for help they we?ll say don?t aske me I recently visit ther buying shoes for my daughter the kid who?s work there was telling me to shut up because I aske him for help this brunch should be closed down they all abusing customers worst management all street kids working there I we?ll never recommend it to no one to go there and I we?ll never do shopping again in JD again if there was options of 0 star I would give-000000
February 2023 by Sonica Allright
If u want to feel like being sabotage then please go to this store . They all are bully?s there working. So rude and have no manners of speaking to adults bunch of juveniles working with no shame whatsoever . They talk like they own the place . Not just one person who spoke with kindness and who wanted to help. Never again going in that shop.
February 2023 by Vít Koniuk
I didn't know you can mess up that many things while selling shoes... Maybe they were training new staff. Came to buy shoes 40 mins before closing, I exactly knew which ones and which size, which should take me like 10 minutes?So i chose it, unfortunately and understandable there wasn't my size, so I chose another one meanwhile I had to deal with guy who talked to me like I really felt bad that I should leave, but I needed the shoes. They had my size for next pair, so I was waiting for the guy to bring it to me, I had to ask other guy to get the pair because I was waiting already 5 minutes for it? one staff member was probably experienced more, so he explained to his colleague that customers sometimes also try the shoes, so I tried really quick and wanted to take them, so they took the shoes away from me just like this. I also asked for insoles, I didn't know what's going on so I asked second guy for insoles, fortunately after few mins one of them came with insoles, the second guy is probably looking for them until now? I was waiting in the shop with insoles for my shoes which got lost somewhere, then I asked and was told the guy took them behind the till for me to pick it up and pay. I could be told earlier. When I came there I was disturbing staff conversation, nobody was standing behind the till and after like another 2 mins they started asking each other what I'm waiting here for, I heard it so I said I should have pair of shoes there I'd like to buy. They didn't expect it, but I was served with no problem...I mean I bought the shoes in the end, but instead of 10 minutes I spend there 30 minutes of constant confusion.I know that some jobs are way more difficult than it looks, but after living in several countries working plenty of different jobs I've never seen anything similar ? those people's brain activity was dangerously close to 0, except the shift leader, who should get 5 stars.Idc I was just bored so I wrote this. If this is Britains future, good luck and have fun!
January 2023 by Dimitrios Batsikas (dbatsikas)
Unfortunately it's not 0 stars option.Worst experience ever! Rude staff asking from customers to try shoes on the side. After, their colleague passing by and said we can't sit there. When I said that their colleagues ask us to try shoes there they said it's not allowed. So the companies policy is to try shoes standing during sales period even if you have any health issue which is not safe to stand in one foot.Ridiculous!
January 2023 by Dr. Ramy Tharwat
Poor management, disorganized and bad services.I went to buy a shoes for my 3 years old daughter waiting for help for ages and when they brought the right size they refused to give me the both sides for my daughter to fit and use it as it?s difficult to estimate what is the right size for her , the rude staff said I can?t give you the both sides only allowed one side at a time . I have a blue light card at the till they refused to use it and they said it is not allowed in our branch ( I used it many times in JD watford and they always allow to fit both sides of the shoes and to try it for kids and for adults) . Very rude staff is my main concern .Please avoid this branch if you can .
