January 2024 by Kevin Man
Twice they have tried to sell me watches with scratches on. Once when buying in store, the second was an online order to pick up. I would recommend fully inspecting watches before leaving the store. Other than that service is okay there, even though staff are a bit powerless to resolve matters, ie. provide a discount for damaged items?
January 2024 by brigi lacza
Thank you so much for Sangita in Brent cross I got a nice pair of earrings and a beautiful watch. Not the first time she is helping me to choose. She knows what need for the customer!
January 2024 by Breck Cole
Absolutely amazing treatment from Mohammed. Bought a watch from another store who were unable to remove the links for us. Came to H Samuel and Mohammed helped us and sorted it out quickly. What a guy!
December 2023 by Deepa Laxman
Mohammed was so friendly and helped us find exactly what we wanted. He also cleaned my engagement ring just because he noticed me complaining about how dirty mine was. Super considerate, we?ll definitely be back! Thanks Mohammed!
December 2023 by Charlotte Moore
Arrived on Xmas Eve Eve but luckily I knew what I was looking for and just needed further guidance of options available. Although stock was slightly limited to normal, there was still an excellent choice and even made it easier to decide what to get. Adina the diamond and watch advisor was excellent and gave the perfect amount of attention and guidance, not too much and very professional. Thanks to Adina I also invested in a 2 year warranty for my purchase of a watch which gave me a great Christmas deal on top of my purchase. Thank you for making the process so easy and great.
December 2023 by Onur Dora
Purchased a Seiko watch here. Excellent customer service provided by Mohamed. Very welcoming. He made sure the watch fit my wrist perfectly. Very happy with the service.
December 2023 by Tedroy Newell
Just visited the Brent X branch and I felt compelled to write a review. Quite simply I received 1st class attention from an employee called Mohammed. I had a number of queries and he showed me nothing but patience, consideration and professionalism. In my career I was a Sales Director and know the importance of such qualities. Because of Mohammed I will always look at H Samuel as a first class service provider.
December 2023 by Michael Dawson
Recently bought my first watch and was served by Natalie and Kishan. Their help was exceptional and went the extra mile for me as the watch had to be ordered in from another store5/5 would definitely recommend, thanks alot guys!
December 2023 by Kairo Small
I would like to say huge thank you to Natalie and Zeba, who went above and beyond delivering excellent customer service. Zeba is a natural at spreading joy while helping myself pick the perfect Christmas gifts. Zeba ensured the items I purchased were best suited for the recipient. She is real credit to Hsamuel and most definitely has a real passion for her job role !Well done and thank you
December 2023 by Andrew Thompson
Top quality knowledge and speed of service. Left very happy. I recommend speaking to Mohammed if you're needing help with your watches.
December 2023 by Samantha Haque
Visited H Samel's in Brent Cross with my mother and aunt. The sales assistant Aktar was great, patient and really helpful with them and they came away with a beautiful ring and earrings.
December 2023 by Aly Mohamed Elkerm
Today I visited the H. Samuel store in Brent cross and was provided with outstanding customer service. Thank you Mohamed for helping me with my watch.
December 2023 by Dafna Santillo
The service was fantastic, thank you so much Zeba for helping me choose jewellery for my wedding! Zeba was extremely helpful and kind
December 2023 by Carol CLR
A big thank you to Leigh-Lou at the Brent X branch, who helped me and my mum buy 2 necklaces and a bracelet. She took the time to give us all the information that we needed about the items so that we could make the right choices. We were both really happy with our purchases. Great customer service, Leigh-Lou.
December 2023 by Himesh Bhudiya
A big shout out to Kish and Nat for helping me pick a watch for my friend. Customer service was top tier and they were very helpful in showing us all of the models in store. Going above and beyond to make sure that we got the right one. Can't recommend them enough.
