March 2024 by Mihaela Dinca
Dirty all over the place , rat smell.
February 2024 by Michael Hulse
Just your average Costa, but the staff are so
February 2024 by So?a ?talmachová
I was checking the opening hours and noticed some bad reviews regarding customer service here that I don?t understand?? all the girls working here are always so nice and friendly when I come, even though they can get a lot of difficult
December 2023 by Yo G
The place beginning to look like an homeless shelter.People are sleeping on the sofas.The baristas don't seem to care about any of that.
December 2023 by Reni Leiner
Absolutely disgusting service! No manner at all! As soon as I stepped in the 2 girl made me so uncomfortable and made me feel I interrupted their chat. One of the girl even came outside to grab a some food from the display and opened and started to eat it while take my payment, no thank you no hello no nothing just dirty look!
November 2023 by Indre Ivanauskaite
This place it?s getting so worse specially with the people who works No customer service skills at all . The girl who work this Friday lunch at the tills had so bad attitude when I asked her is she has 5 pounds for change . She look at me and with that sarcastic face said . Ohh I don?t have it for myself and you want me to give you . No hello no goodbye no thank you . I lived in Hendon over 13 years Costa it?s my spot place for some different flavour coffees I order sticky toffee pudding coffee it was horrible no flavour at all and not even coffee I couldn?t tasted it it was just milk. And not the first time this happens . Also staff should be given more costumer service training . Remember it?s not just the cup of coffee it?s so much more into service you can give to costumer . I found so unprofessional when staff standing at the tills and chat about personal things. I use to work in coffee shops long time ago . I have so much experience in costumer care service and skills . But never seen the last few years in Hendon Costa so bad staff working . Shame I won?t be going there anymore . Done
November 2023 by Dee
Went to Costa for lunch after having a long morning at the hospital. Ordered a soya cappucino and a rocky road. Wanted to have the vegan toastie but you didn't have it(as usual).My coffee was disgusting, undrinkable. I did not want to complain at first but I could not drink it, the milk was off. When I went to the counter and explained to the kind girl so served me, another member of the staff which I was not talking to(short blonde hair) raised her voice to me and said next time I should say it right away because I drank half of the coffee which was not true. What is te difference if I have a sip or 10, the coffee was disgusting and milk was off so you give me a new one because I payed for it, you didn't. ALso you have to throw it anyway? LolThe kind girl who originally served me did not have an issue in making a new coffee with a different milk.I don't appreciate the way this rude woman talked to me. She clearly has no customer service skills and has no clue how to talk to customers. I worked in hospitality for 10 years and in coffee shops, I received good training and never spoke like this to any customer. If You don't like your job or don't have the skills to do it then find a new one.The audacity to speak like that to customers, unbelivable...
November 2023 by Lida Vespalcova
It's usually good. There's just wrong opening time. I went for coffee at 5:30 am and have been told they are opening at 6 am.
October 2023 by b Monteiro
Very high speed internet. Awesome for work remotely. 67 Mbps for download and 17 Mbps for upload.
October 2023 by Ahmed Jaheen
Good location near tube station, I believe this is enough since there isn't much of other similar
September 2023 by koorosh farokhnejad
They are the best,the team made this place amazing with delicious taste of coffe.
September 2023 by Hameed Nabi
Blonde hair girl working at 15:49 ThursdayRude and bad attitude request to owner remove from costa
September 2023 by Kyle James
Rude member of staff, speaks to customers like they?re 3 years old. Find a Starbucks.
August 2023 by Venture21527004278
I used to love this caffe and was visiting all the time when I was in London, today I was shocked how I was served, no plates no cups they put cake in the plate with plastic fork and plastic cup with cappuccino. Polish woman who was serving was extremely impatient, rude. Never going to come there again and would not recommend anyone to come there too. Shame on owner !
July 2023 by Zawadi Chuwa
Lovely coffee and a great atmosphere. Recommended!
