October 2021 by Mahsa Rose Kazemi
Last week I had a piercing done on my cartilage with a gun, bear in mind the piercing was not placed in the centre of the cartilage and was slightly on the edge- however I didn't make a fuss about this. A few days later I realised how red and swollen my ear was, and how my body was reacting to it (long story short I had an infection, and my temperature was all over the place) the pain was unbearable. When I reported this back to them they simply said there's nothing they are able to do or compensate on, I just feel like I lost my money to be honest. I was a regular shopper at accessorise but with this appalling lack of support in their customer service I don't think I'll ever go back nor recommend anyone going there. Ridiculous.
September 2021 by nicolas mills
Good accessories but same as 10 yrs ago.
July 2021 by Mari E
The most humiliating experience ever! My sister previously got her ears pierced at accessorize in brent cross and it was done poorly. That situaiton was dealt with a while ago everything was sorted. Now I wanted to get my ears pierced today, I went in with my ill mother who rarely comes out of the house due to her condition. We were greeted by a lovely staff member who needed to ask her manager about the piercings. The manager was finally free and spoke to us publically in front of customers as well as the staff refusing to serve us due to the situation prior. She refused to have my ears pierced and also suggested in front of customers that we go to CLAIRES instead. It was embarrassing and humiliating. I have always bought stuff from them even after they messed up my sister's piercing. I left the shop crying, it was horrible. The manager is clearly holding a grudge. I will never shop there again!
July 2021 by Emilia Milly
If I could I would give zero stars. The staff are unhelpful and rude. I went to the manager to complain and she was sticking up for them. She also had attitude and she told me to go somewhere else. I won't be coming back unless accessorize hires a new manager.
May 2021 by Stephanie Bell
Amazing ear piercing here, the lady is just wonderful. Thank you :)
January 2021 by nazia ahmad
The 2 staff i saw, (girls) were very friendly, very polite, during xmas rush. 1white young girl was putting out jewellery, 1 somali?(hijaabi) at tills
November 2020 by Nusrat Saud
Accessorize has many items to buy- there is bound to be something you like there. I would give this 5 stars but the issue is that everything there is really expensive. A water bottle that was there was 16 pounds whereas I found probably find that same bottle online for 5 pounds maybe. This was the same case for the rest of the items there. The shop was also quite small and with corona around that's not exactly that great. Apart from that the shop is amazing and it's nice to go if you're out on a day trip to Brent cross shopping centre.
November 2020 by Maria Vlachos
Really like their accessories. Good prices and helpful staff.
January 2019 by Alisa Goldstein
I attempted to return some necklaces I bought on sale, I miss calculated the return day by 2 days, and I even if I wanted to come a week before I wouldn't have been able to, so the lady that was serving me was very rude and obnoxious to the situation and had the audacity to go 'bye' when I left the store. I'm am very disappointed in the service And upset with the tone she spoke to me.
January 2019 by Maggie Toy
A great selection of ever updating stock
January 2019 by Paul Sturdy
Great choice staff most helpful
December 2018 by Roxana Puscas
Excellent customer service and great item display
December 2018 by Zed Ox
Warm and friendly staff
November 2018 by Barbara Comerford
Interesting stock.
October 2018 by caroline delaserna
Amazing for accessories. Shame they don't do more bridal stuff for the bride.
