August 2025 by S B
Chicken thighs burger and corn on the cob
Enjoyed it very much with the family
July 2025 by Joshua
Dear Nando?s Team,
I?m writing to follow up on my original complaint submitted on 16th July regarding my extremely disappointing experience at your Mile End branch (552 Mile End Rd, London, E3 4PL) and to express my frustration at the dismissive and inadequate response I?ve received since.
To recap: I visited the branch specifically to try your new Chicken Caesar Wrap. Before being seated, I asked the manager directly whether everything on the menu was available, and I was told it was. After waiting 15 minutes to be seated in a visibly unclean and poorly maintained dining area, I then stood at the till for another 15 minutes being ignored by staff at the counter, only to be told that the wrap the entire reason for my visit was unavailable. No apology, no explanation, and no attempt at offering an alternative was made.
Now, 16 days later, I have been asked irrelevant questions such as where I was sitting and what I was wearing as if that should determine whether my complaint is valid. I even submitted Uber receipts to confirm my visit !!! What exactly do you need next a timestamped photo of the chair I sat on?
Let me be absolutely clear: this isn?t just about the item being out of stock. Mistakes happen. This is about:
? Being misinformed by your staff at the front of house; ( Manager )
? Waiting over 15 minutes without proper communication or acknowledgement; ( by a manager packing food in the pass)
? A visibly dirty and unhygienic restaurant environment;
? And most importantly, the complete lack of ownership, accountability, or a sincere apology in your response.
Your latest reply simply closes the matter with ?Thank you again for taking the time to get in touch? as though that erases the experience. It does not. Not only has my concern been minimised, but now I?m also being questioned on the authenticity of my complaint, which is frankly insulting.
I have never, in any previous experience with Nando?s or elsewhere, had a complaint so poorly handled.
I expect a proper resolution not a generic dismissal and a response that acknowledges:
? The failings in service at this branch,
? The lack of cleanliness,
? The incorrect information given to me,
? And the inadequate follow-up from your customer service team.
I look forward to your prompt and serious attention to this matter.
July 2025 by Janet Brennan
very noisy and the service poorwhen i finally was given a table and ordered my food it was cold won't be going there again i complained but never got a sorry or hot food or a bit of discount
July 2025 by Ismat Rumi
Foysol at Mile End Nando?s provided exceptional service! They were attentive, friendly, and ensured our meal was perfect. Their passion for Nando's shines through. Highly recommend!!
July 2025 by IMAM HASAN
Foysol is helpful . he's service is very good. I will come again.
July 2025 by Farrell Jakobi
Nando's is a bit of a household name... thought I'd give it a go after a long hiatus. Ordered delivery though, but I've put 4 for atmosphere as it's well know to be the type of cooker cutter restaurant style which is traditionally Nandos. Quick delivery!!
Great selection of food both veg and chicken. I had the hot grilled burger with chips and corn side and got a slaw (yum and fresh tasting with nuts). Chips cooked pretty and seasoned well, always a tough item to courier... The grilled chicken was a bit dry, also due to the bun being dry. It's worth noting you pay about a £1 more on most things when ordering online (and the deliveroo user service fee which I have no problem paying for as a user, may w the restaurant is charged a high % to be on Deliveroo). I think it's better as a dine in food... And I'll get the pitta next time not chicken in a burger bun ?
July 2025 by fairoz faria
Murad was such a nice server. He made our experience at Nando?s more enjoyable!
July 2025 by Eklima Begum
I took my class on a school trip here. There were 30, 8 year olds and we had the most amazing experience. The staff were friendly and could not do enough for us. We were seated really quicky and the order was taken promptly, the staff were happy to go through and also change the order.
The food came out within minutes, all hot and presented well. Considering they had to serve 30 people in one go, they did an amazing job. There were smiles all around, from the staff and the children. A huge thank you to the staff there for helping create amazing memories for the children ?.
July 2025 by Farhan Ahmed
5 stars for murad bhai very good worker
July 2025 by Azim Ahmed
Great service from Murad. Very attentive and nice
July 2025 by mysmn
great service from Murad!
July 2025 by t c
Exceptional service here
July 2025 by cawthorn123
Manager and staff are great and friendly. The best Nando's I've been to by far, everything runs just as it should.
June 2025 by Tony Whyberd
The music is too loud you cannot hear yourself talk. Otherwise the food is ok put the music needs to be turned down there's no need for that loud music I was a poor yesterday otherwise some staff in there are ok I'm trying to do a good job so please turn the music down
June 2025 by Luis Felipe Tilleria Limongi
Very disappointed with the bad service. Arrived at 21:20 to be held waiting on the empty restaurant before someone came to see us. After 5 minutes they told us that it is take away ONLY. As there was still 40 minutes to closing time, we said that we can be out within 30 minutes. The employee said that these are her manager?s orders. Awful service , I have been going to Nandos for over 20 years. Quick way to lose a family of customers.
