March 2024 by Lora Dimitrova
Why can?t people, and companies, keep to their high standards? Why do we have to be cheated again and again u set the ?wide umbrella? of austerity? Not only prices go up, but sizes a going down drastically! And this is the case with this Domino branch here: ordered 2 large pizzas and a dip, which would have come to £60 (!!!?!) it wasn?t for the so called ?offer? of 50%. Happily took the pizzas home just to find out that they have shrunken to what used to be a ?medium? size in the not too distant past.Shame on you, Domino!! Next time we shall eat home-made and baked pizza.
March 2024 by Maxine Deslandes
My daughter and I were so disappointed after planning a film and pizza night. Her pizza was more like thin, crisp flatbread with loads of pepperoni and hardly any cheese. Mine was a sloppy, veggie, undercooked mess.We only had a slice each and didn't finish that! Looked and tasted unappealing. I was too upset to call and complain. A waste of money (£17), and dampened our evening.Not sure if some of the staff were being trained, I don't feel they were being supersivised properly as they were preparing pizza with ungloved hands as well as checking their phones or playing with their hair, picking at their skin, in between. Not impressed. Though my nearest store, I won't be going back in a hurry.
December 2023 by sandra law
Food was in quality inspection for such a long time. The food was cold the pizza had the middle missing of toppings.The cookies burnt. Not much was edable. Mostly thrown awayI was offered 50 % refund and told its because Westerham Hill is closed. We live in Biggin Hill.
October 2023 by Steven Coppard
It's more hit than miss, I just wish it was a bit more consistent and a bit gutted that we have to collect because we live smack bang in the middle of this one and the one in Sevenoaks and neither deliver. Considering we get there in under 10 mins, I think Dominos HQ need to review the policy in our area. It especially pi55es me off because they deliver to two of my neighbours (3 second walk to one, 10 second walk to the other) but refuse to deliver to us - another inconsistency.
August 2023 by Nick Matthews
Take away off course, but two things have happened since the pandemic. The pizzas have gotten much better value. But also, they've gotten much better pizzas. So worth giving them another chance, its a dramatic improvement over a few years ago.
July 2023 by Mark Gale
Very good - better if there were some chairs to sit on while you wait!
October 2022 by ryszard witek
Annoying, I usually order a pizza for lunch to pick up at 13:15 but the last 4 times it's been 5+ mins late.I know it's only 5 mins but my lunch is timed pretty precise, and hanging around whilst there clearly isn't any orders happening it's just frustrating.
September 2022 by K
I ordered pizza for my family which included gluten free pizza for my son. It arrived on time but the gluten free pizza was burnt and inedible.I phoned the Biggin Hill branch back to complain, requesting a new pizza. Only to be told my 7 yr old son, who suffers enough with having to deal with allergies, would have to wait a further 45 min. The female duty manager refused to give me a refund and stated I was getting a free pizza. I said it's not free I've paid for it. I would not be paying for the burnt one and shall be returning it to the driver. She explained she could only give me a pizza or refund, not both. I said that I would need the pizza to feed my son, so I had no choice.I asked what the delivery time frame is before a refund is considered, as I would be waiting from the time I made my original order -of an ediable gluten free pizza-as what I received certainly wasn't what I ordered. She stated that the time would reset from the new order. I disagreed, I was still waiting for an ediable pizza from the first order. Adamant that she wouldn't provide any form of compensation for the inconvenience, I asked for her name so I could take the issue further. She refused to provide her name.A customer lost.
July 2022 by Jake Tones
Total waste of money? We live 4 minutes away but delivery took 40 mins, and we had time bin their nachos, they were burnt and disgusting. We?ll not do it again
July 2022 by T T
Probably the worst dominos I've had. Asked for extra cheese and didn't get it. My usualy local does and excellent veg pesto but this was terrible, way too much pesto can't taste anything else. Crust dry and has gone in the bin. The pepperoni dough things are awful and tasteless. Wouldn't order at this one again.
July 2022 by Harvey
Overrall good pizza, but they're constantly cross-contaminating food. If you're alergic to something, please do not order from here. I always order the same pizza and multiple times have had pieces of mushroom, ham, or pepper which have been dropped onto my pizza that I did not order.
July 2022 by Tomblob0702
Isn't the whole point of pizza for it to come with cheese?? Well don't come here then! Once again tonight our pizzas are absolutely flooded with tomato and barely a strand of grated cheese. Absolute joke!
July 2022 by Daisy22doo
Worst pizza I've ever had delivered. If I was served that in a restaurant I'd have sent it back. I ended up throwing it in the bin. Half and half where one was pesto veg with extra cheese. It actually arrived with literally no cheese and so much pesto I couldn't taste anything else. The other half tikka spicy, the crust was hollow and dry, no do was going to make that edible. It went in the bin. The pepperoni dough twists were dull and tasteless. I will never order from here again, better off going to the supermarket and cooking one yourself. I usually use another dominos and they are good. This one is useless
December 2021 by Mr Jay
Good pizza, fast delivery
October 2021 by Anthony Josephson
Ordered 3 pizzas tonight for collection. They made a simple, easy-to-do, but significant error with one of the three. I didn't realise until I got home.I called them. Got a lovely and immediate response. Replacement pizza ready within 10 minutes and the offer for free delivery.Mistakes happen. Dealing with them is what differentiates good service from bad and I was very impressed with today's response.Thank you.
