January 2024 by Jacquie L
We booked for 4 of us to go here on a Friday evening - happy to pay £30 a head with the promise of a ?disco??to our dismay, no disco and very expensive average food. Of course we could have had piles of food to make up for it but the good was mostly cold and very substandard. The bean curd was inedible (hard and impossible to get a fork into) and the black bean sauce was tasteless. The excuse for no entertainment was ?not enough bookings?. They should have let us know before we went. Luckily it was not a special occasion for us but had it been then it would have been a disaster.
December 2023 by Simon S
Took an hour for the mixed au derv to come out (they were cold for one of the tables and had to be sent back). No opportunity to reorder or order anything else on the starters menu as we didn?t see a waiter at our end of the table at all in the time I was there, so not ?all you can eat? as advertised. Once the au derv plates where cleared the plum sauce was brought out moving us on to the next course. Still no sign of them over half an hour later so within 90 minutes of arriving they only managed to get the mixed au derv out! Yes it was busy as its Christmas but all seemed to be pre-booked parties like ours rather than walk-ins so they had a good idea of how many and when to expect their guests. Poor value, poor service, avoid.
November 2023 by christopher h
Tried to order online but was told they were to busy and hung up on me will never never never order again they are dead to me I've been a customer for 15 years never again.
October 2023 by falguni Patel
Very rude staff
August 2023 by Dave Samways
Been there on a number of occasions staff friendly enough, prices par for the course.
August 2023 by tawas2019
I find the customer service extremely bad. The staff came across rude. The food was not great either, it was definitely overpriced, some of the appetisers came out cold! For the price there was not enough options. Overall I was not impressed at all and would definitely not be returning or recommending anyone.
July 2023 by Lisa Leigh
Great I'm a big kid love to press all the buttons to see how the toys all work ?
June 2023 by Elaine c
Great place to shop for books , toys arts, crafts and more..
June 2023 by Trip36499433094
I've been there several times,, last was my 50th birthday the food everything was fantastic,, I'm trying to book online for a family birthday,, but,, I'm going round in circles not getting anywhere,, it seems impossible to book online!!! any tips from anyone would be appreciated,, maybe I could book over the phone????
February 2023 by 217chanelleh
Wouldn't even bother going here at all. It's soo overpriced. 30 quid each for a platter of food. I don't even know how they get away with this. There was 5 of us just to eat a sharer platter it was 149.99! I will never go here again with that silly price. Wasn't even that nice. Would tell everyone to avoid this place. I didn't even wanna give it a 1 star but the site wouldn't let me post otherwise
December 2022 by mandymollymoo
We went to Twin Palace for my daughter's 17th birthday meal. We had previously booked but the lady who greeted us took a long time finding our booking. We were shown a table, clean and nice. Staff were helpful, attentive and fast. Luckily for us the world cup final had been earlier that day so the restaurant was kinda quiet. We ordered 3 diet cokes and savaged the menu! The price of the meal was reasonable but £4.70 per glass of diet coke was not. Also the drinks were served before you see a menu or price list, so we had 4 cokes for 3 of us in the end. Over £18 for the cokes, how many bottles of coke could you buy for that in a supermarket. Food fantastic too expensive on non alcoholic drinks
December 2022 by V0cky
I loved this place! I came here with my best friend last Saturday after a busy day of Christmas shopping. We went with the all you can eat option, which for £28pp, it is pricey but totally worth it! The staff were friendly and as we arrived upon opening time it was empty. Everything cooked to order and was super fresh and hot. Would recommend to anyone.
September 2022 by Donna1965uk
Initial platter barely warm and soooo salty! Ribs had a nice flavour but meat very dry. The duck was very dried out, not pleasant. The mains...s&s chicken was OK. Egg fried rice was either steamed or boiled, definitely not fried. Noodles were dry. Beef wasnt nice, when you could find a piece among all the veg! Crispy shredded chilli beef was soft. All in all a massive disappointment for £28.80 !! This food was 100% not freshly cooked to order as stated on the menu. Definitely do not recommend and will not return.
August 2022 by Louis S
Funny staff here made my day.All three I met in Aug 2022 were so lovely, polite and cheerful. Was happy to spend time shopping here.
July 2022 by Teena2010
We were a party of six for a friends birthday. I have been to Twin before but this time was really disappointed. We were not told when booking that there is a restricted menu. The main course was about five or six choices only. The man in there said we could order from the usual menu online as we were a small party but he couldn't give us a printed menu as it wasn't available to everyone. Then he didn't mention it to the waitress who refused to let us order. I don't feel the restricted menu was anything like enough choice and not worth the money. In the end she let us order some different choices but they didn't arrive. This one lady really put a dampener on our evening, as after she glared at us and was quite unpleasant. The food was really good, as it always is but we had to ask for the rest of our order. I really feel the restaurant was understaffed as the was completely full. The DJ after was brilliant - playing an excellent selection of music really suited for the clientele.
