August 2023 by Ang G
This is my local and I love this store as it has a good range but the manager and some staff are so rude. They?ve stopped giving people their money back and force you to buy something in exchange or you face losing your money. Their attitude is horrid too, I heard them talking about me as I walked off, I definitely believe there was some racism in there too.
July 2023 by Paula H
Always a long queue. They have 4 tills but apparently 2 don't work and the other 2 are constantly crashing. But I can't even blame the tills for why they are so slow I have to blame this one worker with very dark hair who just loves a good old chat with every customer it is very annoying I was in th queue for 20 minutes even thobi only had 2 other customers in front of me..staff are useless and rude and are up for an argument when you moan that it is taking to long..avoid at all cost and stick to online
January 2023 by Maya Zg
Rude staff, very arrogant when I wanted refund
January 2023 by Jane Furness
Very good shop. Good prices with lots of choice.
January 2023 by Sally Dunford
Staff friendly. Good selection of clothes
December 2022 by Jane Beale
It's nice clothes bag shoes
November 2022 by Esha Afzaal
Didn't like the staff...racist people think that somebody is stealing their stuff...while i do shopping here most of the times and pay my stuff ofcourse every single time..faced bad experience from staff?
September 2022 by Nishan Sun
Very disappointed made an online order went to pickup around 7.30pm the store was closed I checked online it shows Thursdays they re closing at 8pm. Very bad and I have to return the order !!!
August 2022 by Roxanne L
Find some good bargain price in New looks ??
June 2022 by Jim Strickland
Unfortunately all three tills were dealing with online orders/returns, making the que extremely long. Would be nice if they had a separate area for online.
February 2022 by Rebecca James
I had such a great experience today at bexleyheath newlook. I was trying on a coat I really liked and wasn't sure if I could get away with the length. A lovely assistant called roseanne could see I wasn't sure came over and gave her advice which was really helpful to me. I purchased the coat. Infact it was the second time roseanne has helped me I remembered her from my last visit. Just before Christmas I was in purchasing a few other items and there was a sheet mask for a child I was interested in but was worried about the ingredients and any reaction it may cause. Roseanne new all about the ingredients and showed me. We had a short chat about skin sensitivity and not only did she give me advice about the mask she advised me about own skin health condition and I took that advice and I remembered her because my skin has cleared up remarkably. I thanked her today for all her help.The customer service was excellent both times. It really makes a difference to be assisted by such a genuinely helpful and friendly person.
November 2021 by J S Carter
Good sized store but it could include more from the plus and tall ranges. Click and collect was easy and the assistants were helpful and friendly.
October 2021 by Dawn Dixon
Used to love this shop but stock is low hit a miss such a shame. Hang on in there new look
September 2021 by Jude Morris
Clothes not bad....
August 2021 by Grant Allen
They sell clothes. Not much more one can add
