November 2023 by sue broughton
Have been banking at this branch for years. Staff are always helpful and friendly xx
November 2023 by Ethan Luc
This branch is in such a good location but the people did not come to help me when I was the next person in the queue. I waited for around 20 minutes when there were only 2 people in the queue.
September 2023 by 22 Pilgrim
Terrible.Always long queues.Manager worse than useless: unhelpful and given wrong information.AVOID!!Update Sep 2023Unfortunately had to visit again.Rotten, unfriendly, condescending service in sharp contrast to Lloyds Bank.
March 2023 by katy Ed
My boyfriend and I visited branch when passing they exceeded expectations by sorting all query?s there and then. Carolann is a credit to the store a very caring wholesome person.
February 2023 by Ivan4
I have been using this branch for years and I disagree with some of the nasty comments I'm reading below. Staff and Managers are friendly, professional and always ready to help! In modern era banks are closing down branches all over the Country so I consider myself lucky to have this NatWest open in my area.
December 2022 by billy boy Moldon
Not sure about all these negative reviews.Mist people only come on here to moanPersonally always had good service here.I went there on Saturday to sort out some issues, A lovely lady called Abi was there helping everybody and got me a short notice appointment with another lovely lady upstairs called Sadhna...I got everything sorted and had a really good experience!They couldn't of been more welcoming or happier to help me. Brilliant
November 2022 by Sharon Deal Phillips
Money machine is always broken so been back and forth ...asked to take my coins to counter told no ...customer care needs sorting big time
October 2022 by elliott s
No staff long queues just to get a simple statement
October 2022 by Alison Blyth
There?s always a long wait at this branch to see one of the counter staff. Today there was only one counter open??
August 2022 by TK the Bear
This NatWest Branch at Bexleyheath has to be one of the worst NatWest branches I've ever visited. The floor manager here a woman called Janet is very rude and tries to bully you into using a machine when you want to see a cashier. I wanted to make a payment to someone's account and she said I'd have to wait to see someone else who was dealing with another customer and would be at least a 45 minute wait. When questioning her I told her that I've never had to fill in any forms to make a payment at any other NatWest branches, to which she replied that other branches aren't following proper procedure.All I can say is thank you to Parvina at the cashiers who saw that I was upset with my treatment and helped me to make the payment without any form filling.
July 2022 by Nicole Davis
It?s one of the worst natwest. They know they are busy in the mornings but will only open one desk for you to get help, despite there being a queue going out the main doors. Always lots of staff to help with self service but none for any actual service you need. Even when self service is empty they still don?t put another staff member on the tills. It?s the worst bank to go into branch with.
December 2021 by Adam Fillary
The bank staff do their job well but banks only offer what they want to and not how I like to bank. The machines are ugly, clumsy and poor user terminology. If you are going to provide tech work it out before deploying.
October 2021 by Ted Rufai
Have always been help with most situations and needs of the customer and helps guide customers when ever possible
September 2021 by Stephen Joseph
Fingers crossed you have to use a machine otherwise you are in for a wait.Staff are tasked to push you to use a machine which means there are very few people at the counter, this means there is always a wait. They seem to have to get even very minor things double checked and signed off which adds to the wait as they are often busy.Thankfully whist your waiting there is a customer satisfaction survey on the wall next to you so you can see which banks will serve you better, sort it out NatWest, this is why high street banking is dying!
September 2021 by Simon Makota
Abbey *transferred from sidcup branch * the short dark haired cashier, was so informative and extremely helpful. In my 6 year's of banking with Natwest never had this level of service. Fantastic customer care skills. She needs a promotion and a raise. Unfortunately not much can be said abt the rest of the crew. Seems to be a culture of rudeness and luck of care.
