May 2023 by Sonia Lynch
Can?t speak to anyone on telephone to open an account. All automated service. 2 week wait for an appointment in store. Taken 1 hour and got nowhere on internet.
April 2023 by Adrian Fisher
Terrible customer service 1 word answers to my questions No!!!
March 2023 by Caroline McGovern
If only one could give zero, Saturday staff are absolutely horrendous.
January 2023 by Mandy Webb
Go there for help to be left sitting on their phone for 1 hour and a half being passed from one person to another.I went to the bank because I didn't want to be sitting on the phone for ages with their useless customer service..... in the end I hung up and walked out.Disgusting customer service, I will be changing to another bank.
August 2022 by Bilal yakhy
I wasted an hour with you to create an account, I gave you all the information and finished the interview and you told me we would answer you soon, but you lied and when I asked why you lied you said it was the fault of the system.Shame on you, I don't want your account.
August 2022 by ???? ??????????
You just wasted my time without creating an account for me next appointment, that place is ridiculous
April 2022 by Balwinder Kaur
Good service and staff behaviour is very nice
March 2022 by Estera K.
Big Thank you to Alfie, young men who definitely went extra mile to sort my ISA issue. Well done for such a mature and professional approach!
December 2021 by Daniel K.
Big Thank you to Alfie, young men who definitely went extra mile to sort my ISA issue. Well done for such a mature and professional approach!
November 2021 by abez raw
Bad service from 2 Asian ladys not happy to help anyone ?
November 2020 by Owen Mcintosh
Avoid at all costs they are an absolute sham, it is incredible in this day and age that banking staff can be so poorly trained and unable to follow even the most basic of requests regarding your account and more importantly "your" money. They are quick to flag "large" transactions as fraud which locks the banking app and forces you to "deal" with high street store staff !.Be extremely careful when conducting a transaction that is considered "large", as they part of the same banking group as Lloyd's and Bank of Scotland their incompetence will have an adverse effect on any other accounts that you have with these banks.I would give ZERO stars but their H/O and fraud department seem to share the same frustrations.Again avoid this "bank" as there are plenty of other competent ones to bank with !.
November 2020 by Melissa Sutherland
I had an appointment with Helen who helped me discuss a loan matter and I was extremely happy with her help and advice for my savings and was extremely satisfied as she was a lovely women also , would recommend x
November 2020 by Grant Allen
It was dry and warm !
June 2019 by Antz Lai
Richard was excellent
June 2018 by Thomas Tankmotor
Qyick, efficient, friendly what more d'ya want.
