Fashion Accessories in Bexleyheath, Greater London

“Waiting at the disabled counter I was approached by a very polite and cheerful young lady by the name of "Holliegh" {I hope I've not misspelt the name}. She seemed to be a person of some authority of a sort on the floor. Noticing my disability by my crutch, she quickly asked the neighbouring cashier to serve me as she had no customers in the queue. I was very disappointed of this refusal, which I'm sure must have been well founded. This surprise of mine was also met by Hollieghs body language it seemed to me. No fear, Holliegh was on to it straight away by asking another cashier to jump on the disabled queue and I was served promptly by a new cashier who didn't know the name or position of Holliegh. Kudos to you Holliegh for such a sympathetic and an expeditious execution of your authority. Great understanding of a disabled customers' needs, as well as your company policy. If only more service orientated companies had similar respect and understanding as you and your company. I only used this till as I was encouraged to do so on my previous visit there. Alas no full marks due to being turned down in what I persevere as a let down by the first cashiers refusal to serve me, be they right or wrong, but a negative customer experience was felt here.”

“I was worried by previous reviews BUT we went early Saturday morning to get my daughters ears done and the lady was super friendly, helpful, prompt and advised me on any questions I had. Was super clean! And my daughter is super happy with them ?”