June 2025 by Mehmet
Situated in the centre of the Broadway shopping centre this Costa is perpetually busy so expect a wait when ordering. Friendly staff but no seats were free so had to takeaway. Fridge was out of order so no cold drinks available.
May 2025 by J P
Disgusting hygiene there was dog poo that had not been picked up next to a customers seat.
February 2025 by Benjamin Jack Shaw
Does not let you eat or drink in this place, overpriced hot and cold sandwiches, toasties and meal deals as well as there snacks deserts. The seating area is too big.
December 2024 by Ray Meager
Good quality, just a bit on the pricey side.
November 2024 by Melissa Jones
I have been a customer at Costa Bexleyheath for many years. I have frequently found it to be a friendly and courteous place with attentive staff and good food and drinks. However, today was disappointing due to one particular female member of staff). I had come with a few friends for a coffee and cake. It was admittedly after 3.15 pm on Sunday afternoon 24/11/2024.I appreciate that businesses need to ?wind down? by 4 pm on Sunday. When we purchased our coffee, we we were advised that our goods would be in take away cups.That was fine. However, we sat down at a table in the costa cafe. There were other customers in there at the time. We were enjoying our coffee and chat. We knew that we were not going to stay for ages. However, a certain female member of staff very abruptly and rudely told us that the place was going to shut soon and we had to move: . We as customers are not daft. We acknowledge that it was near closing time and we were quite prepared to move. However, the way in which this young lady spoke to us was not acceptable. It was rude, brash and frankly made me feel that the presence of the costumers was a ? blooming inconvenience?. I understand she and businesses have a job to do - and there are rules and regulations. However, this young lady?s approach and lack of interpersonal/ customer service skills was shocking.
In comparison, the same afternoon- I accidentally had a spillage of coffee There was a young man who was working there also who was very attentive and helpful. He was happy to help.(!in spite of being near closing time). I commended him for his help and good customer skills ( and said it was sad that other members of staff did not adopt the same approach).
The young lady rudely tried to get us out. She said that. ? they were under pressure from management?! While I completely appreciate the pressure that we are under as employees (being an NHS worker,) there is absolutely no excuse for rudeness. I?m afraid I advised your female colleague quite firmly that pressure or no pressure from management was not an excuse for making people feel that they were an inconvenience and herded out like cattle.
I hope that this can be seen and used as a learning and training opportunity. Thank you
November 2024 by Sandra Werner
I've tried this costa many times and each time the coffee is burnt. I gave them the benefit of the doubt but the baristas need some training. Won't be returning.
October 2024 by Bildo Guess
Asked for a frappe with no cream and a flat white. Got a frappe with cream and a latte cleaned my own table. Because the lady behind the counter was too busy drinking her own frappe. They couldn't get such a simple thing more wrong
October 2024 by Dave lufc
Good food and service in pleasant surroundings
October 2024 by Ermira
Here the staff
doesn?t care about customers,they are so unhappy but their their choice to be there , not customers fault.
August 2024 by Raymond Stevens
Overpriced and here, went in once and absolutely stunned at the cost for coffee and a cake...never again, I can't afford their prices
August 2024 by chris fisher
Nice coffee
July 2024 by Nick O'shea
Staff could communicate a bit better and service could improve apart from that okay.
July 2024 by Shirley Mathews
Coffee very nice,my friend had tea,not so good.
Food limited and expensive.
June 2024 by Bianca Bulmaga
The lady from the counter didn?t want to be there. She rushed me in and I forgot to take my free cookie even if I told her I want the reward from the app. Zero interes in helping.
May 2024 by phil osborne
Great place with buzzy atmosphere.
