May 2023 by Shakirah Khanom
Customer service is very poor. The older lady at the desk was very rude with me they need to learn some manners. Very disrespectful.
April 2023 by Google user
Customer service is very poor. The older lady at the desk was very rude with me they need to learn some manners. Very disrespectful.
October 2022 by Samadur Rahman
To all halifax customers, change to another bank and just see the difference in service. Managers are no where to be seen in the bank.
July 2022 by Christine Mitchell
I'm so disappointed with this bank It is never open On line they say there open you get there and there closed this has been going on for a few weeks now Have to travel on bus to my nearest bank disgusting service
June 2022 by Aver_Cura
Went in this branch because I had an issue with my bank account?s address as it wasn?t displaying correctly on my app and I couldn?t even apply for a credit card, the advisors have been so helpful and kindly and patiently helped me through this issue. They went above and beyond for me and finally after two weeks my address has been correctly updated. Can?t thank you enough. Antonio
December 2021 by Muhammed Rahman
Very slow service with lack of staff. Unbelievable of how long I waited just for print out of statement. An hour long wait. This is disgusting behaviour and your so quick to charge and take money from customers. Will think of alternative bank now. Thanks for your lack of staffing
August 2021 by J G
Was told to wait 30-40 minutes to speak to a member of staff at the desk. After waiting 40 minutes I was then told it would be another hour because the 1 member of staff I needed was on hold to the fraud department for over an hour (not what you want to hear from your bank). I asked to make an appointment to avoid wasting more time and was told it would be a 1 hour wait to speak to somebody who can make an appointment. Staff were rude, unhelpful, unapologetic and unwilling to accept any responsibility or offer any solutions. I don't trust these people with my money. Changing banks.
August 2021 by Suhana Akther
Never pick up phone. Would give less than 1 star if i could. I received letter which asked me to call a certain number and ask for a certain person but the person never pick up phone
September 2020 by Pierre Haniche
Very poor service from staff. Also expect a long queue and customer service is designed badly because when you take and give your details to customer service (not the cashier) the next customer behind is 1 foot behind you. The staff should learn some polite manner.
August 2019 by Richard Noble
I'm a neighbour. The alarm has been going off for three hours today and four hours yesterday. The alarm is held together by tape and is causing an absolute nightmare in the neighbourhood. Happens several times a week. Please fix it
May 2019 by M M
Will be switching banks not happy at all about the service and itâ??s closed on a Thursday
May 2019 by gizli oyuncu
best bank ever
April 2019 by Maya Rose
Careful when you deposit cash in the counter some of the woman staff steal it whilst talking to you and confusing you with the amount you decide to put in. I experienced this twice by one of the white ladies working there she took £40 off my £360 like I didnâ??t notice. She slipped it under and thought I wouldnâ??t notice lucky I had a receipt from another bank showing thatâ??s how much I had on me and I gave it to her the exact amount. First time she took it second time I confronted her.
April 2019 by Spike Warwick
I queued at the counters to order a paper statement, only to be told I had to go to the help desk, where there was also a queue. I asked why I couldn't be served at the counter, and the staff member said repeatedly it was because I had an 'enquiry'!!? I asked how customers were supposed to know where different services were offered when there were no signs, and he said: 'You walked past the help desk you should have asked there'. It's never a good idea to blame the customer when the service is confusing! I was then told twice that I'd have to pay for a paper statement, even though I explained I'd already checked online and I did not have to pay in this instance, which was correct. Sadly, I found the customer service today to be rude, frustrating and inaccurate. The woman at the help desk was thankfully more accommodating than the guy at the counter, and she at least had the grace to apologise and offer options, which is why I'm giving two stars rather than one.
January 2019 by Jason Clark
What a joke!!!!.... Firstly they decide to close on Thursdays and Saturdays and don't even bother to update their website to let customers know. Then, because they were closed on the Thursday I had to go in on Friday to arrange to withdraw quite a largw sum of money. They them told me I couldn't have the cash until Monday as they were closed on the Saturday. Which was no good to me. I needed the money that day. So they then charged me £20 to give me a bankers draft, which i was told was as good as cash and could be paid into an account and would clear immediately. When the draft was presented at another branch the guy I gave the draft to was then told that it would take 5 working days to clear. So basically the branch at Bethnal Green had blatently lied to me through their teeth. The worst bank EVER!!!!
