November 2023 by Russell Melia
So disappointed in this location. Closed and locked before their listed closing times. I ran to catch them and arrived five minutes before the hour to find them closed.
June 2023 by loveyourlife L
Those ladies were very impolite, speaking rudely to me and my children today, I don't know if it was because of my race or because of my big size. I felt very unwelcome.
December 2022 by Muhammad Ahmed
Two rude female staff members spoke on the phone. They ended the call abruptly after speaking disparagingly - presumably thinking their comments couldn't be heard.
September 2022 by ian huggins
As a regular customer I have always found the staff to be polite and helpful, and on occasion they have gone above and beyond the call of duty
February 2022 by Claire Broad
Very polite and formal service . The Pharmacist is amazing. He is extremely knowledgeable and helpful . He has helped me so many times . I?m truly grateful
January 2022 by Salma Begum
Poor service from staffs the staffs are sooo rude i feel pitty for the staffs and thier poor behaviours towards customers i am specifically talking about the roman road branch we are customers show respect its not school or college so much ego and snobby attitude jeeez needa take a chill pill and trust me this review is accurate!!!
December 2021 by Mary Harrold
This chemist was very good for several months, but when they mess up they mess up big time. When you tell them they dont want to apologise, and they dont listen properly to what you say. No apology for leaving me without meds which were vital. Had to ring 111. Then had to get what I needed from another chemist. Honestly that appalling.
September 2021 by Hanifa Islam
Called asking whether my prescription arrived, the person on the phone was very blunt and spoke rudely. She didn't even offer to check tracker to see where my prescription went even though I told her that I don't collect medication regularly. Referred me back to the surgery, but would have been much easier to check online for me as she has all my details in front of her. I have worked in a pharmacy myself, even when it is busy, there's no need talking to patients like that, she didn't even answer the phone in a welcoming manner.
September 2021 by Mandy Paul
I have never had any problems in fact the staff are very helpful and considerate with me
September 2020 by James Whiter
Excellent service, friendly, knowledgeable staff with a highly professional senior chemist who've always politely answered my questions and offered sound advice. A couple of times I've witnessed how ungrateful and rude customers can be and the forbearance demonstrated by the counter staff was admirable. If the other branches are as efficient as Roman Road the whole organisation can be justly proud. Thanks Britannia!
September 2020 by Claire - Design
Britania Pharmacy, Roman Road is one of the best pharmacies I have ever been to. The gentleman Chemist is amazing. So helpful. Every time I have needed medical advice, he has always spent the time explaining things and giving vital information. Staff are always professional and quietly helpful. I think the other reviews refer to other branches.
September 2020 by Sam Ingles
Really poor service staff are rude, went into hand in a script, and a lady took my script, no hello or good morning was really mood short lady, told her I wanted a specific make and handed in my script and a European lady shouted from the back saying what you want really rudely I told her which one she starts talking under her breath I couldn?t make out what she was saying Then handed it back to the lady at the front and she looked confused so I asked her you don?t have it? she turned round to to her colleague and goes do we have it or can we order it she goes I don?t know and walked off. I just took my prescription got elsewhere.
August 2018 by martin lincoln
I always find them helpful and friendly
June 2018 by Bassem Tabet
Unfriendly and unhelpful
March 2018 by Michael Smith
Service was good, no issues. Unsure what some people are complaining about?
