January 2024 by Nadia O
I went to the post office to post an item. I specifically said to the woman ?I need to send this?. She asked me what?s in the box I said clothing, she asked me what?s the value i said £200. She then said what I misheard as next day delivery. I said to her I don?t need next day delivery I just need proof of delivery. She then said no not next day next Wednesday delivery and I reiterated okay that i just need signed for. She said what she offered is the only option she has. I said okay that?s fine, under the assumption that this was a royal mail 48hr tracked/signed for. She quotes a price of £9.45 which I found odd, but paid. I later look at my receipt too and see ive been charged for special delivery which is supposed to be next day but this won?t arrive next day given it?s posted on saturday new years on monday. I check online and see there are other postage options available. When i go there she tells me that these are only available online and I would need to print them off. And I said but you sell 1st and 2nd class stamps here and she goes on to try to defend herself without listening. At one point as i tell her what I asked for she tells me that ?I shouldn?t stand here telling her lies? and then when she recounts her version and quoted the cost of my item she tells me that i told her £100 which was inaccurate. and i show her the receipt and then she goes oh well we can?t remember everything people tell us but yet she?s 100% sure about what i said to her and that I was lying. Absolute horrid service and as another reviewer has written they have a reputation of doing this of charging you for more expensive delivery options. They didn?t apologise for the service they provided, she didn?t apologise for calling me a liar. Absolute disgusting service. And I was overcharged for a delivery that wouldn?t even arrive by the guarantee provided so I could have just been offered a second class tracked or signed for. Stealing peoples money. Should be ashamed.
December 2023 by Geraldine A.
Don't know what they're doing. Guy behind the counter got my returns label mixed up and clearly didn't know what he was doing. Woman working next to him started getting defensive and had the cheek to start shouting at me! Saying next time sort out your labels. I pointed out it was actually her colleagues mistake for which I had to wait over 40 minutes for him to sort out and alot of inconvenience. The woman in particular is very arrogant and the guy isn't trained properly. Too slow as well, not fit for purpose, go elsewhere.
November 2023 by Luke
Worst post office on earth. Staff are always trying to rip me off with the highest postage prices. I feel sorry for the people who know no better and fall for it.
September 2023 by Daniel Evans
Posted a parcel from here the other week, staff were super friendly and helpful. No queue either.
September 2023 by Sami Sumana
Woman lies and says they can?t tape my parcel in the shop, although I have in the past. I go buy tape and seal my box then she now says my parcel can?t be sent from here although Amazon states this is the drop off location. Terrible service - unprofessional.
August 2023 by Yurii Chaikovskyi
Super slow service, I had to wait for 30min just to scan and drop the parcel which took me 15sec at max. There were more than 20 people in the queue by the time I left branch. Only one lady serving customers. My parcel hasn?t been collected for 4 days despite the fact that delivery office is 3min away, now I am confused if its still there or not, maybe somebody steal it as all parcels left under the counter on the floor which is absolutely not safe, it will take few sec to take the parcel and run away. Would never ever visit again, only had to go here as delivery office was closed
August 2023 by M. A.
The man behind the counter, who can barely speak english, blames the system for his incompetence.
January 2023 by Jeremy Hernalesteen
Don't expect this office to be open at 9AM as stated online.Customers told the people queueing that 10AM was a better bet.When I went a queue formed from 9AM and at 9.20AM, a single employee showed up.9.30AM if you're lucky they'll finally open.
December 2022 by Pej P
I hate how unprofessional this post office is. It is rarely open even in working hours. I have to travel to harper road post office despite Old Kent road being my local.
October 2022 by Geraldine Ayul
Very slow service, queues are always halfway down the road with just one person(often rude) serving, you wait for ages. Also for months now they keep saying'sorry the Gas/electric card machine is broken'. Its been broken for months. Why don't they just say they don't do theGas/electric instead of making people queue up for ages and then tell them.?It's quicker to go to another post office.
October 2022 by A
Usually one, maximum two persons behind the counter which usually leave people queuing down the road. But the main issue is that they are always deceptive about the charges. They always try to add on charges, get the maximum out of you. Why ? I have no idea. You have to clarify if you want the standard/ basic option. I do not find them to be helpful.
October 2022 by Ayana Behati
Usually one, maximum two persons behind the counter which usually leave people queuing down the road. But the main issue is that they are always deceptive about the charges. They always try to add on charges, get the maximum out of you. Why ? I have no idea. You have to clarify if you want the standard/ basic option. I do not find them to be helpful.
October 2022 by Muna Bekee
I was in front of this post office at 08:50am and could not believe that this post office was still not opening their doors for customer as at 9:30am even though their opening hours is 9am to 5:30pm (shocking).
September 2022 by Pip London
Lovely people but I wish they would turn up on time. I waited for half an hour this morning, man turned up at 0915 ready to start at 0920. This then meant I was 25 mins behind schedule and there was a whole queue of people there. Someone said that they are often late?. So why not advertise as open later?
August 2022 by Pippa Blunden
Lovely people but I wish they would turn up on time. I waited for half an hour this morning, man turned up at 0915 ready to start at 0920. This then meant I was 25 mins behind schedule and there was a whole queue of people there. Someone said that they are often late?. So why not advertise as open later?