August 2025 by Alex David
Great coffee and atmosphere lots sitting areas Recommended ?
August 2025 by Isabelle Morgan
Dear Caffè Nero Team,
I just wanted to take a moment to share a really lovely experience I had last night (1st August) around 9pm at your Oxo Tower location.
I was honestly surprised to see the shop still open that late, with a proper queue of customers still coming in! What stood out most, though, was the incredible energy and kindness of the team behind the bar. Channel and Bradley were both absolutely fantastic. Despite the time and the clear rush, they were calm, friendly, and genuinely welcoming to everyone who walked through the door.
I ordered a Baileys Ice Latte, which Channel prepared, and I just have to say?it was outstanding. Rich, smooth, and so well balanced. You could really tell she took pride in what she was making. Bradley, too, was brilliant?keeping the queue moving while still being cheerful and kind to every guest. It made the entire atmosphere feel relaxed and warm.
Sipping that drink while looking out at the view from the Oxo Tower? it was one of those unexpectedly special moments. A quiet coffee, a lovely night view, and a team that really made me feel looked after. Please pass on my thanks to them both?they truly made my evening.
Warm regards,
Isabelle Morgan
July 2025 by Jan Narin
At the weekends they get really busy tables can be messy sometimes but I totally get that. If you sit outside and watch people pass by and with a view of the Thames right near a river, it?s beautiful in
July 2025 by wilson shang
I am writing to formally raise a unsatisfied and unpleasant service I received at your branch located at Unit G4/G9, Oxo Tower Wharf, Barge House Street, London SE1 9PH on 25th July at around 12:00pm.
When I entered the store, there were two baristas behind the counter and no other customers waiting. I approached and politely greeted them, saying ?hello,? and placed a simple order: an iced latte with less ice.
However, the female barista with curly hair did not acknowledge me, made no eye contact or verbal response, and immediately turned away with visible impatience. She started preparing the drink in silence, and I noticed that the espresso used had been sitting on the bar for at least 30 seconds, indicating it was leftover and not freshly made. She poured this into the milk and handed me the drink without a single word throughout the entire interaction.
Feeling uncomfortable, I asked her: ?I didn?t do anything wrong?are you okay?? At this point, the male barista nearby stepped in and kindly offered to remake the drink, which I appreciated.
That said, I?ve been a loyal customer of Nero for years and have always enjoyed the warm service your brand is known for. This experience was deeply disappointing and unlike anything I?ve encountered at any other Nero location.
I believe all customers deserve basic courtesy and professional service, and I hope this feedback will be taken seriously.
Thank you for your attention.
July 2025 by Ahmad Pirani
Nice vibes of a small town cafe in a major city.
July 2025 by Sammy Solden
No ac, rude staff, asked for a mocha frappe and the guy made me a chocolate milkshake instead ?
July 2025 by LOZ BLACKMAN
The staff are great,
The ambience is *ok*
Prices are just a rip off.
Staff are quite lovely even when busy. Its not terribly clean - the staff seem usually to be rushed off their feet at busy times. But fairly standard experience.
The prices however are a total rip off. The extra charges for non dairy milk - chosen because of environmental impact of dairy - are silly, it does not cost up to 50p EXTRA per serving and this is an obvious cash grab.
The praise 'everyone is doing it' is not an excuse, for people in the area (not tourists) who work etc it just means that a simple coffee becomes unaffordable and since chains like Nero Costa Gails (who are the worst) have taken over everywhere it leaves it as a problem.
Not impressed tbh
July 2025 by Ruby
Toilet was RANKKKKK
June 2025 by Nuno Pais
I get it's hard to find people to work in hospitality but at least Mr/Ms Manager, please bother to teach your miserable staff what is to provide a decent customer service. In all Neros I frequent, I have never seen an appalling customer service as in this place.
June 2025 by Jordan H
Just wanted to thank the two staff behind the counter when I came in Wednesday at 7pm. Made me laugh and helped me when I had issues ordering
June 2025 by Nicola Grace
Been here a few times now on my lunch break. Some members of staff ruin it for others by being so miserable, not saying hello or even acknowledging you and just expecting you to tell them your order. No manners whatsoever. Another one told everyone about her payslip so we all know what she?s earning now and was so busy chattering away she made my drink order wrong. Seriously, train your staff to smile and be polite and have personal convos in private- please!
June 2025 by Jingzhou Zhao
?????In the Sunday morning session, the male barista pushed the bare straw into the cup with his palm. It didn?t seem very hygienic. And more than half of the cup is filled with cubic ice.
June 2025 by Priyesh Mistry
Rude staff on 22/06/2025. The male colleague kept shouting ?next? despite it being clear that customers including me were looking at the menu!
June 2025 by C RC
Staff friendly. There is no discount for NHS (only on this Caffè Nero, apparently). Wanted to use the WC and was told to go to the cinema or station nearby as theirs were out of service.
June 2025 by Debbie R.
Friendly staff.
