November 2023 by Aina T RANDRIANJA
I cannot see properly with these new glasses.I was not given the opportunity to look at the tint chart. I was told they do not have have and only one tint. In addition, I had to pay. All other branches told me that they do not charge for the tint. On top of all these, I sent an email requiring an itemized bill, the manager failed mention that Specsavers do not charge for the tint, but instead pointed out that her staff has made a mistake in charging less for the lens. Why would a customer pay for a mistake that the employee made?I felt pushed to choose a pair which I didn't particularly like
October 2023 by Emma Cleveland
After my daughter freaking out for her eye test at the bromley store, we tried our luck for the second chance at catford and I am so glad we did. The staff were professional but managed to be friendly, helping a distressed 4 year old and her beginning to stress mummy remain calm, we way overstayed our time, but no one rushed her or showed any signs of impatience. When she eventually managed to complete the test and choose glasses the staff were genuinely pleased for her and openly offered praise. I really think children's optitans stores should be a thing and in the meantime I will be recommending the wonderful ladies at catford specsavers over and over again.
October 2023 by K S
The optician was friendly and efficient. However, we waited a long time and store staff were painfully slow and a bit disorganised. Selection of glasses ok but nothing special.
September 2023 by Troy Fortune (Fortune)
Rather walworth road. They all work the same. Very slow. I was called to collect my glasses an hour before the shop closes whick is at 6pm. I arrived at 5.50. To a locked door. Being spoke through a locked door. They final open the door meet by Shad. He dealth with me ok.Very slow process in getting a pair of glassesShad was good.
September 2023 by Mark Davey
Pretty chaotic and busy. The digital tests all happen in a tiny room. When I was there, there were up to 8 people (including 2 customers) coming and going in this tiny room, talking over one another and generally being chaotic. The idea of privacy or one on one customer service was non existent. However, all the staff seemed nice enough, especially the actual optician. I probably would not pay the full £25 charge for an eye test here - your money is best spent elsewhere.
September 2023 by Delroy Thomas
Brilliant service made to feel that my children and i were important and valued customers. Staff courteous and polite.
August 2023 by The Mole
Went yesterday - 3 hours and my lenses on 2 glasses not ready. Came in today late afternoon and still not ready. No wonder why mu glasses for the last 4 years were all made with wrong visual lenses. Lewisham branch was bad nut is good now - Catford taken over its place ranking.
August 2023 by Funke Adeluka
Good customer service, i love my new glasses, thanks to Eugene the optician that attended to me he is so calm and ready to listen, welldone.
July 2023 by Pat Mac
The optometrist was helpful in explaining why a referral was being made to local GPand hospital for follow up treatment. Was Made to feel at ease. Very professional service
June 2023 by Roxanne-Sasha J
The staff here are SO friendly! They made our experience great because of how kind and accommodating they were. The atmosphere in this particular Specsavers is really pleasant. The optometrist was also very funny and made my daughter and I laugh a lot!
June 2023 by Natasha Johnson
They are very professional & efficient. The staff are very friendly & nice. Easy to get to.
June 2023 by Gill Payn
Very professional and pleasant. Good quality glasses
May 2023 by Soon Foo
Thank you Daniela & Vasu for your great service, I am highly recommended Specsavers Catford if you want a helpful and professional service.
May 2023 by Nancy N
A big thank you to the team at Specsavers in Catford for resolving the issue with my glasses. They worked proactively and efficiently to ensure I was satisfied and that my needs were met. They made me feel comfortable and were very patient and considerate.
April 2023 by Willotoma Rocci
A fantastic team of professional and friendly staff. I get anxious at times. The professionalism there put me at ease.
