August 2025 by Kalean Sirbu
to much wait
August 2025 by Derya Canatan
Today, I shopped at one of your B&M stores and spent £159 in total.
I had a school-issued shopping bonus card with me, but when I reached the till, I couldn?t find it at that moment.
I explained the situation clearly to the cashier and said:
?I can?t find my bonus card right now. Let me pay in cash so we don?t keep the queue waiting. Once I find it, I?ll come back to adjust the payment.?
My friend was right next to me and witnessed the entire conversation.
Just minutes later ? before we had even left the store ? we found the bonus card.
We immediately returned to the till to sort it out.
But the staff showed no interest or willingness to help.
What?s worse, the female cashier was incredibly rude and dismissive.
She refused to even turn her head toward my friend, as if she were deaf ? completely ignoring us.
My friend rightfully insisted on speaking up, but I ended up calming her down and convincing her to walk away, just to avoid further conflict.
But I want to make this very clear:
I will not let this go.
A store where customers spend £159 deserves a basic level of respect and support.
Instead, we were treated with rudeness, indifference, and absolute lack of professionalism.
I am a mother with over 14,000 followers on social media.
If necessary, I will take this to every platform available ? including consumer rights groups, social channels, and official complaint bodies.
We didn?t ask for anything free.
All we wanted was a simple, human response and assistance ? and even that was denied to us.
Your staff?s attitude today was unacceptable, and this experience will not be forgotten or left unanswered
August 2025 by Donna C
Affordable household items
July 2025 by Mrs Naomi Oduro
It's just a B&M innit
July 2025 by Wladimir Cifuentes
It?s unacceptable that employees are forced to work in such extreme conditions while the owner relaxes at home with a Piña Colada. Immediate improvements are necessary for the work environment and the overall shop experience.
June 2025 by H ?Concept?
Great staff, just so you know, the curtains are specced per curtain in a pack, took some working out but we got there, good job
June 2025 by Andrew Lundie
Good for bits
April 2025 by Mozza Bossman
It's like you local B & M store a variety of product anything from food, cleaning and pet food to home furnishings, paints, gardening supplies your spoilt for choice.
April 2025 by Dav Boodram
Customers service is terrible
April 2025 by Malcolm Siddeley
I use a motorbility scooter it virtually impossible to move inside this store with all the pallets
March 2025 by Hetal Gadhia
Needed lots of random household bits today and b&m was a great one stop shop. Found everything we needed at reasonable prices. Only area for improvement was more tills needed to be open as there was a long queue for just one till point.
March 2025 by Esteban Tato Barcia
Prices are not what they used to be
March 2025 by Paula Fielder
Staff really friendly. But you can never get a basket when you walk in, I have to go over to the till area and find one every time I go.
March 2025 by Marlene John
I purchased a Gazebo from B&M and it not sustainable at all. I will need a refund
March 2025 by Lhaymansingh Deonaran
Could do better
