March 2024 by J J
Retail customer services, absolutely useless even the manager could not apply common sense. After over 30 years of shopping at M&S this will now end. They could not do a simply swap of an item that had not been worn. I was absolutely bewildered by the level of customer service the two staff could offer at doing a simply task.This is exactly how you lose customers and damage the M&S reputation and brand.GOODBYE M&S!!!
February 2024 by Grace Vuzantoko
I haven't been to the store in a very long time and I love the new store layout. I have always come to store this for my bra fitting without foul . I was very really please my bra fitting by Kimberley the manager and she did a fantastic job explaining everything in detail. This has to be the best bra fitting experience for me in my 30s. I would recommend family and loved ones to book a bra fitting with Kimberly and you won't be disappointed with her service. 10/10 bra fitting service.
February 2024 by Roger Patel
Great range in the food hall with a large selection of food to go or take home
January 2024 by Laura Gál
Stock not updated correctly. Travelled all the way as they said they have 3 left while turns out it was sold out weeks ago.
December 2023 by Daniel Rozados
I am extremely disappointed with this establishment. They claim to open at 11 am as stated on Google, but the managers decide to open a little before 11 am. However, when you go to pay for the item you are purchasing, they inform you that the till will only open at 11 am. It makes no sense to have the whole store open if the customer cannot pay until 11 am when they decide to open the registers.I am thoroughly disappointed.
December 2023 by Cole Chester
Extremely clean and organized! Amazing food choices! Wish we had M&S in US!
November 2023 by Kaja J
I go to M&S minimum twice a week for lunch. I really like Caesar salad with a smoothie. Today I was very disappointed. The lettuce today was soggy, my croutons were soft and the dressing was watery. Listen, you are nailing lunch at the moment...please don't drop your level
November 2023 by Stefania Claudia Petcu
The location is fantastic food is ok however the place itself is a complete let down. Tables are so old with huge spots where the varnish is completly missing. The plastic trays are so dirty and old that you area lucky if you find one that is not taped with scoth tape. Ridiculous. The cutlery brought to table is extremly dirty. Its lottery trying to find a tea spoon that does not disgust you. These are small things that can be sorted in one day and would make such a difference. Buy some new plastic trays, ensure someone is responsible for clean cutlery , varnish the tables. Floor cleaning...not consistent either. The wooden panels on the wall ..not clean.The photo shows a so called clean tray, the floor and table. Dissapointing. This place could be fantastic.
October 2023 by David Russ
We are from the US. This place was a treat. We got warm breakfast sandwiches and my wife got a very nice winter coat in the same store. It was a bit like an upscale Target.
September 2023 by Binary 0110
It really is a race to the bottom for the British Retail Industry. Several years ago this store used to be staffed by professional, hard-working people. Over time, the quality of service has markedly deteriorated. It is now near impossible to get customer service in this store. You have to practically shout at the staff in the bakery to get their attention to slice bread. Is this not the most basic standard of service you would expect from a bakery? Staff members go out of their way to avoid interacting with customers. As you will see from previous reviews, the staff are more preoccupied with accusing customers of theft than actually providing any useful service. There are seemingly no managers on the shop floor which is a bad sign. When did Great British retail become so mediocre?
September 2023 by ELAINE CRISTINA PEREIRA
"I purchased a rose plant from the M&S supermarket, with high hopes of enjoying its beauty at home. Unfortunately, the plant withered and died within just one week, which left me rather disappointed. Seeking a solution, I approached the store manager in the hopes of exchanging the plant; however, regrettably, I was not assisted.I believe that the quality of plants sold by M&S should be more consistent, and a more attentive customer service could have made all the difference in this situation. I hope that my experience contributes to improving the service and the selection of products offered by the store."
September 2023 by Sarah Dawood
Great store, and it's got everything - from clothes to groceries! It was the first time I did self checkout. Staff is very helpful.
August 2023 by Rosanita
The store was exceptionally clean, spacious and well stocked. I went on a weekday, the store was extremely busy with customers mainly in the foodhall area. There is wide variety of hot and cold foods available. There was a short wait in the queue to use the foodhall self- service checkout, of which there are many. A member of staff was available at the checkouts to assist shoppers.
August 2023 by Anna Nobile
I love this supermarket! The bread and bakery section is full of fresh products that look delicious. There is a good variety of fruits and vegetables as well as many take away dishes. The portion aren't too big, perfect for a light snack. There are many organic and local product. A bar station allows you to prepare hot coffee and tea. In the entrance there are clothing items.Supermercato con prodotti freschi e di buona qualità. Il reparto panetteria e pasticceria fa venire l'acquolina in bocca
July 2023 by Google user
The store was exceptionally clean, spacious and well stocked. I went on a weekday, the store was extremely busy with customers mainly in the foodhall area. There is wide variety of hot and cold foods available. There was a short wait in the queue to use the foodhall self- service checkout, of which there are many. A member of staff was available at the checkouts to assist shoppers.