Rakhsana needs customer service training she rolls her eyes often she berates and is a very rude lady with no manners. Please help her with customer service training and how to deal with customers
July 2025
Really the service in this branch can't get any worse. I waited 10 minutes in the queue downstairs then when I finally got to the front the lady then told me I had to go get in the queue upstairs. I was blatantly told you can't lower the contactless limit. That's absolute crap as my limit had been lowered until I received... read full comment
May 2025
Customer support is really good with nice phone and branch support even during busy hours, including a range of other options. Had a really good experience with the young manager in the head scarf. Will definitely go again.
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