March 2024 by chris
Returning customer for a reason, helpful, take time to explain everything. Customer service which I thought all but died.
January 2024 by Jeanette Martin
Nice friendly professional staff
December 2023 by Anna Jánosi
First ever appointment to have a new glasses in London.I decided to use Vision Express as I went to many of the high street opticians to find a glasses frame I like. I found 2 here which I liked. In the other shops I didn't find anything suitable for me for my budget.I booked my eye test. They were very friendly and professional.My glasses got ready in 7 days! I like my new frame very much. They help me to fit it even I went back 2 weeks later that on my left ear it doesn't fit that well . They adjusted in no time.Nice ladies working here. I was happy with the service I received.
August 2023 by Philip Hunter
Having attended for an eye test onThe tenth of July.I was told to make an appointment4wks onwards.I did not make this in the store instead I phoned the advertised number spoke to a guy who gave me the date. No issue occurred before the August appointment.Yet I received two notifications if indeed to cancel for heave sake I spoke to a member of staff in the branch I did not make this app I was advised to do so.yet in all probabilityIt was not necessary utter confusionNot going back
July 2023 by Kevin Tawton
Very first appointment having been to a local Opticians for many years. Appointment online was easy and I was seen on time. Very impressed with the reception staff and the Optician himself gave me confidence that he was fully up to the task. Overall was a great experience and intend booking future appointments here.
June 2023 by amanda kent
The team at vision express were very efficient and professional and really lovely customer service. A lovely warm welcome is so rare these days I would highly recommend this branch.
May 2023 by Sanaz
I had a terrible experience at this branch. I was on my way to my appointment for 9.25am, and hit a particularly bad bout of traffic, so at 9.14am I stopped and called the branch to ask them to reschedule my appointment as my sat nav was saying my arrival time was 9.31am. The lady called Jorja advised that I have a 10 min window and they would still accept me if I arrive by 9.35am.I arrived at 9.32am, parked and ran in, arriving at the front desk at 9.35am. Jorja was at the desk and said you have arrived at 9.35am and we will need to reschedule.I said but you confirmed I have a 10 minute window, her response was yes but its 9.35am (clearly they don't learn their additions at school these days!!). She then went to the Optometrist and I could clearly hear her saying to her "It up to you if you want to do it, you don't have to if you do't want to!!!The resident optometrist called Thulas was also just as useless and unhelpful saying I could wait and see if the next person is late? She then just turned away and was not willing to address how unprofessionally I was treated. When I was responsible to call and reschedule and could have avoided sitting in traffic.Avoid this lazy branch.
April 2023 by Ev Ambs
Friendly staff, always on time, never had to wait for appointments, all as scheduled. Very accommodating as I changed my frames twice and it wasn't an issue with replacing. The delivery is super quick too. Definitely recommend.
January 2023 by Turgay Budakin
My son had an appointment on the 20th of June and everyone was brilliant. We were greeted and welcomed by 2 lovely ladies. They were extremely polite and very helpful. The optometrist was lovely as well.28th of June, we went to collect my son's glasses we were welcomed and greeted by the same ladies again and everything was fantastic until the optometrist arrived.The optometrist was different this time, she rushed in as she was late. She had to check my son's glasses so we were waiting for her.She didn't even say hello and just asked for the glasses. Then she disappeared in that 5 second, I was waiting as I thought she went to grab something from her room.She didn't come back and then the ladies at the reception said that was it. I was shocked, I told them that she didn't say anything and just walked off. They were there and they saw it all.It was very disappointing that she had ruined the whole visit with her attitude. She wasn't professional at all, and the way she reacted was unbelievable.I will ensure that I make an appointment with the first optometrist and avoid the 2nd optometrist. I will go back only because of the excellent customer service by the 2 ladies in the reception.
January 2023 by Alan Laing
A very disappointing experience. I booked an appointment online for my daughter only to be told when arriving the appointment couldn't go ahead. It was a complete waste of my time and very unprofessional of Vision Express.
January 2023 by John Cheriyan
The Vision Express store in Elmers End Tesco is fabulous.The staff are extremely courteous and polite. They are extremely professional and helpful.A wide range of optical frames are available at a reasonable price. I would highly recommend this store for one?s optical requirements.
January 2023 by Lisa Kempster
All staff were very helpful and welcoming. Eye test was very professional and through.will definitely go back.
January 2023 by alicja pludowska
Each time when I visit Vision Express Elmers End I am treated very professionally and I always receive first class service. Every single member of staff is very friendly and takes time to listen and understand your needs. I will not hesitate to recommend your branch to my family and friends. Once again thank you all for your support and for your great service!
January 2023 by L M
Superb customer service. My glasses were broken and I couldn?t fix myself. Despite not having bought from Vision Express I brought them here as my closest opticians. They fixed it no problem and were happy to do so even though I hadn?t technically bought them from the shop. Really friendly. I will use this branch in the future.
January 2022 by Romina Trinidad
Very friendly and helpful staff. The optician was very efficient and puts me and my son at ease during our eye checks. All options discussed with me and I was able to ask questions about my prescription. Overall I?m very happy with my experience and will definitely come back here again.