August 2023 by Melanie C
Efficient, friendly service. I came as a private customer to collect underlay for our new loft conversion. I had my 3 year old daughter with me and the staff were helpful and offered to carry the products to my car for me.
August 2023 by caroliene
Amazing service, Seth helped me find the screws i needed when i came in with just a picture of what they looked like . 10/10 friendly staff, even without knowing what i needed exactly Seth helped me find the perfect screws. ?
July 2023 by Scott price
Fantastic store. Donner is always very helpful a*
June 2023 by Leanne Lynch
Rob and Em at the beckenham/Elmer?s end branch are amazing! Helped us for ages to find screws when we had no clue of the size or name. They went above and beyond and they had the patients of saints! Great customer service thank you both ?
April 2023 by Redd Meade
Brilliant service from Emma who happily and helpfully resolved some issues we had with an order.
February 2023 by Mr Blues
Great customer service, good location & easy parking.
December 2022 by Terry
Staff are helpful and efficient, can?t ask for much more except Apple Pay in there app
November 2022 by Bright Home improvements
Easy to find, staff always polite, 5 star
September 2022 by Simon Gibbs
The problem with Screw Fix is that if there is a problem and you want to cancel then you need to either go to the the store to process it or call up on the phone and wait ten or fifteen minutes. There is no facility to modify an in flight order online even if the item has not reached the collection point.The staff know this is a pain and have a practiced speech letting you know how to handle it, so the staff are doing what they can. Nobody in the store is at fault.Like wise, the staff on the phone know what to do and seem to have a script to follow. Nobody on the phone is at fault.However, If the *organisation* had been set up to deliberately make cancellation such a lot of trouble that they maximise the number of unprocessed refunds (and keep the money and the stock) then there is nothing they would do differently from this.It is about time this got fixed.
September 2022 by Kestutis Kazlauskas
Beckenham Screwfix staff members ABDI it's the best!!!!Stayed even for over time to finish complete my orders.Always with a smile, polite and with a brilliant vibe.
August 2022 by George
The parking lot is a bit of mess and can be better organiser but the staff at the location a super helpful and a real delight! I would literally drive longer just for that!
July 2022 by Ian Emerson
Stock levels appauling.Always plenty of people working out the back but only ever 1 person serving who couldn't work any slower.Went to toolstation across the road.
July 2022 by Sam Lewis
Excellent and polite and worth going there and always got the stuff in stock ? 5 star for me !!
July 2022 by Ola Olatunde
Very good service and customer care efficiency
June 2022 by Richard Atkinson
Huge selection of products some at very competitive prices. Currently because of Covid-19 service is quite slow but only to be expected. A pity that some of the customers don't comply with the wearing of face masks but possibly have a health reason or reasonable excuse.