May 2023 by Google user
I recently visited the Halfords Beckenham and had a great experience. I was particularly impressed with the outstanding customer service provided by both Jordan and Dylan.\\nThe staff were friendly and welcoming, which made the overall experience at Halfords extremely positive. Despite facing a complex issue, their kindness and understanding made me feel valued as a customer.\\nIn conclusion, I highly recommend Halfords in Beckenham for any automotive needs, particularly if you encounter an issue with your vehicle like I did. Jordan and Dylan's exceptional assistance, expertise, and kindness truly made a difference. They went above and beyond to help me, and I am grateful for their efforts.
April 2023 by Ronan Clifford
Had my car I'm for a coolant change, before they did this they pointed out other issues and gave me the decision to have the work done ??Excellent service
April 2023 by Kyle Plastock
Needed a uk sticker they had one for a good price. Asked about headlight beam lights and they incorrectly told me all cars need the corrective stickers. Some cars are able to adjust to right hand driving in menu.
April 2023 by lee lao
Ordered tyres online two rear tyres was told a time to come in waited 2hrs 30mins for the job to get done also front bumper damaged as they scuffed it on the ramp will only use professional technicians to work on my car not tyre fitters theres a reason why they only do small basic jobsService: Tires
December 2022 by Dan Gillett
Called to see if they could do a MOT retest the next day, told yes come down at 8am they will do it, get there, car is in the garage, told I'd have to pay, which I was happy to. Then to be told no they can't do it, and I have to book it in.What a joke, I wouldn't have wasted my time with this place if I knew they couldn't do it. Will never go back to this place, they haven't got a clue about customer service.Took my car to the garage around the corner, who was happy to do it, to be informed Halfords pull this stunt all the time.
October 2022 by Antonio G
I wound NOT recommend this place at all. I took my car to change two tyres (one was punctured) to the branch in Beckenham. They replaced the tyres. They should have been inflated to 36psi as indicated by the manufacturer. Instead, when I left, they had been inflated to 32psi. The low pressure warning was triggered as I drew off. I returned to the branch and they told me that is the correct pressure on their system. I said the manufacturer recommended something different. They said they go by their system. I said I couldn't drive the car because the low pressure warning was constantly sounding. They took the car back and this time they inflated the tyres to 39 psi! They said their equipment is analog and they can't get it to an exact pressure, only an approximate pressure, but that it should be okay. I am absolutely shocked that I was charged £181 and the equipment they use is so inadequate that they can't even put the right pressure into tyres. To make things worse the guy recommended I went to a petrol station and do it myself on a digital tyre pressure machine.Service: Tires
October 2022 by Mark G
Just had my Golf R serviced by Jordan and his team - very professional and knowledgeable mechanics who did a great job on my car and even managed to do extra work that it wasn't booked in for and still get it back to me within the day. Thanks so much guys!Service: General repairs & maintenance
October 2022 by Christian Owen
My car failed it?s a MOT here last week. Halfords tried to charge me £300 to put it right, I got the work done for £150.Rip off merchants.
August 2022 by Mark Stimson
Requiring an Aircon regas at sorry notice due to the hot weather, centre responded quickly next day, had a bit of a wait due to the technician covering several sites for this service. Staff were friendly albeit looked a little exhausted first thing. Advice after sanitise was good and friendly. Cost was very reasonable.
August 2022 by jay jay
The place is a mess, upon walking in, as for appearance and presentation it?s not apparent walked in to be greeted by a man whom later turned out to be the manager smoking directly out the front door whilst nobody bothered to ask my I was thereHis appearance and odour struck me and unpleasant, bearing in mind it?s been warmer that?s no excuseAs expected as I walked again he was now shouting in front of this lady telling a guy whom seemed to work there to grab his stuff and leave immediately, clearly I didn?t know what went on but it?s definitely not professional, then my MOT is cancelled great, what more could I expect from Halfords absurd and disgusting.
August 2022 by John
I had planed to not leave a review but I need to warn drivers, I took my vehicle for full service at this garage, and after 2 hrs I was called to be told the vehicle was ready I was surprised because it seemed too quick. I had also told the staff I had an issue with the car and it needed further check also. First the staff right from the manager have zero regards for customer service or how to talk to customers, When I picked the vehicle they told me the issue I had was because I was using wrong fuel and I needed to put the right fuel and drive for a month and all will be OK. I could tell the so called technicians did not have a clue on what they were doing or talking about I just out with my car running the same way i drove in nothing was done other than changing the filter and lubricating doors after spending over £200 I drove out because I was upset and eventually took the vehicle to another garage to my surprise they had not changed oil, oil filter basically I paid for a service which was never done! Be warned!! The issue they could not diagnose it turned out spark plugs were the wrong ones for the vehicle yet I have a service report showing all the above was check or changed. I will never use halford again and I would like to warn drivers about this center. Its cost me about £400 for another service with a reputable garage and to fix the issue halford technicians in this center could not fix or could not be bothered to fix. I feel robbed and hurt. Poor customer service, right from the manager who shouldn't be in his position. What a scam!
August 2022 by debbie smith
Got my tyre changed here on Tuesday, initially the tyre hadn't arrived in time for the appointment as they were having an issue with the website allowing appointments to be confirmed without knowing when the tyre would arrive, however they called me when it was in a couple of hours later and it was done quickly and efficiently and I would definitely use their services againService: Tires
May 2022 by shahada hasan
The team of Dylan , Travis & Jordon were absolutely phenomenal. My car had failed it?s MOT. They phoned me everyday with updates. And they managed to locate the parts. I?ve been using them for years. They are honest and competent. When I use to get my car serviced at Lexus the service was not so impressive. I would highly recommend for a hassle free and reassuring service.Services: Steering & suspension repair
May 2022 by Jonathan Ricard
Completed a service , Mot and new brakes and disc. The next day the family & I were going to Cornwall for Easter. 20 miles into the drive when a notification came up saying i had a tyre and brake issue!Pulled over to find my brake disc searing hot, red and smoking! Called Halfords, luckily I was 6 mins away from another autocentre. limped my car to them spent an hour waiting to be seen then another 1.5 hours being fixed. problem was lack of lubricant?! wasted a day of my holiday, family put at risk and total faith in Halfords lost. I was offered a refund of £149 ( my service cost) but nothing on the £312 paid for the actual brake kit.Services: Brake service & repair
May 2022 by Nicolas Cochonneau
Just had my MOT and Full service done there and staff were very friendly and they explained clearly the process.Very happy with what they did
