August 2025 by Kieran Whitbread
It's been effortless getting the kids shoes here, so we'll keep coming back to this branch.
April 2025 by Jaypea 74
Went here today looking for shoes for my child. One guy was dealing with a customer so I asked for help by saying,'Hello?', noone answered, storeroom door was open so asked in there, to no answer, so went in and saw a female assistant hiding!! guy in the shop became available but was very unhelpful, didn't offer to help, didn't offer to see if he could find requested shoes or order them.
Won't be going back here.
April 2025 by Karen Ayles
Went into Clark?s beckenham today to order some lovely sandals amazing customer service & friendly helpful knowledgeable staff?
October 2024 by Annabel Denning
Very good service
September 2024 by V C
Based on my experience you today (26th August 2024) I will not be returning to the store. The woman who was measuring feet for the right size was rather abrasive , cold and had an attitude. She was also rude to her staff!! (2 young girls; I felt very sorry for them.
I do not recommend this store. Pity, as we used to like buying our shoes locally.
September 2024 by Francesca Hayward
Quick and helpful fitting at Clarks - very knowledgeable and helpful staff.
August 2024 by Miss GB
I'll start by saying that if I wanted parenting advice, I'd go to someone qualified to offer this and not someone who is helping me measure my sons feet in Clarks. Perhaps your staff should refrain from telling a mother to be "more firm" with their child like their own daughter is with her child because its totally uncalled for. Perhaps your staff need more training in sensory needs when it comes to keeping shoes on a child. It's very common for autistic children to find socks and shoes irritating and uncomfortable. Plus, he is 15 months old. This doesn't mean a parent is not being firm, more adapting the the child's needs. So in future, please don't dismiss what a parent is telling you and direct the conversation to what you think is best (being more firm) because not all parents are lazy and unresponsive to their children, especially me. I agree that boundaries are needed but I don't need to hear this in Clarks. Do better!
July 2024 by Julie Wilkinson
Totally recommend this store. Realised this afternoon my son's school shoes had fallen apart so we needed to urgently get some new ones and arrived just 15 minutes before closing time. Leah was great and could not have been more helpful finding us the perfect shoes Excellent customer service.
June 2024 by Elena Gil
Always a good service. I go normally for my daughter's shoes. Not cheap but they are really good quality.
Staff is very friendly with kids.
June 2024 by Tom Wright
I cannot speak highly enough. I walked in, said what I needed, and within 20 minutes I was walking out with some new shoes. The gentleman who helped me was incredibly helpful; i tried to help clear up all the spare shoes and boxes we had used, but he wasnt having nay of it. He insisted we do the payment first and then he would clear up after I left. Just really simple. friendly, old school customer service. I dont need to be called "Sir" and treated like a royal; just help me with what I need and I will never forget you!
February 2024 by kelly Marie
I was served by 3 ladies Debbie,Leah and Luanna. They were great very welcoming and helpful. Made something I was dreading such a lovely experience. Thank you very much ladies
December 2023 by Vanessa King
My first visit to buy . I have a knee/foot issue and needed some 'orthopedic' type shoes. The assistant was extremely helpful as well as knowledgeable, she had the patience of a saint! I left with 2 pairs of comfortable and suitable shoes. Will definitely go back when I need more shoes.
November 2023 by Carol Edwards
So lovely to have a shoe shop in Beckenham high street....Nice choice of shoes staff are very friendly and helpful...
October 2023 by Maggie McCann
Absolutely awful customer service. I walked into the shop and went to the desk to return an item, two members of staff just stood there one staring blankly, the other avoiding eye contacting. No greeting, not obvious if they were both staff members. I had to ask if anybody was serving. One lady responded yes how can I help in a very cold abrupt way. Not friendly or helpful at all. Really appalling and shocking way to treat customers.
September 2023 by Steve Tricker
Very good service I will be shopping there more often and lily was a great help with purchasing shoes
