March 2024 by ???????? ??????
Very good store. Large selection of products, varied assortment. There are discounts, which is very nice. Keep it up!!!
February 2024 by C B
They never answer the phone. Been trying to call since 4.30pm. Not answered once. Store will be quiet, it always is. They promise to come back to you about complaints. They never do. Their motto is IGNORE TBE CUSTOMER AND THE COMPLAINT WILL DISAPPEAR. Poor management in this store. Waitrose might as well close it down as the service is pathetic. Abrupt staff full of excuses. AVOID AVOID AVOID AVOID. it?s near my office but staff told not to shop there again using company money. Pathetic management.
February 2024 by Lourenço Pedrotti
Best place in the world!!!
February 2024 by Amira Johari
Rude staff at the self checkout. Uncalled for behaviour. Definitely not coming back
February 2024 by Brigitte Berducat
Good selection of products, clean store
December 2023 by Bahareh
Big store with variety of products and lovely staff
December 2023 by Gio Pirro
I think what they do it's to check other food stores prices and try to sell their stuff for the double of the price. They could make a profit if they buy food straight from the next door store and sell it to you.
December 2023 by Sonia Ali
Your friendly neighbourhood grocery store British style: and super international! There's a Kosher aisle and a special section come Passover. Also, free Coffee for Waitrose members is back! ??Buy the best reusable cup here
December 2023 by L M K
Awful store now :((Visited this store a few weeks ago after about 4 years. Did used to go in regularly but harder now as I've moved. I was shocked at the change. Run down in comparison to the bright store it used to be with friendly staff. Now they don't even look at you!! I picked up a glass drinks bottle that was in a wire basket on clearance, put it in my basket and walked towards the hand wash section. Placed the basket on floor to bend down towards soaps and as I did, the glass bottle popped with a loud banging sound and literally, drink and shards of glass went everywhere with the remnant of the bottle in my basket and my items all soaked through. Went to find a member of staff, one was standing at the end of this aisle and I gathered that he was calling for help over what had just happened. I tried to speak to him, make eye contact, and explain what happened. He basically ignored me as though I was a ghost! He walked towards my basket and was faffing around there, not a word to me or a look in my direction and all the while, I'm still talking to him. My clothes got wet, my boots got splashed and as I took another basket and took my items out in to the new basket, he still ignored me. His behaviour towards me caused me to feel pretty bad about myself, I just went to the till, paid for what I had and left the store. Nobody asked me if I was okay... a glass bottle blew up in my basket, I got wet and glass went everywhere and not a single member of staff asked what happened and if I was okay. Disgusting behaviour and so shameful of Waitrose. Awful experience that I don't want to put myself through ever again, won't come here again and will find alternatives to the few items I do buy at Waitrose. Shame on you Waitrose.
December 2023 by Darren Kenworthy
Had an absolute nightmare. First time in here and couldn't find what I wanted. Had unbelievable trouble using the self scan payment machine. Kept freezing and had to wait for assistance. Then had trouble using my debit card. Don't think I will ever shop here again. For a first visit, can't see why I would consider going back...! Use the shops you normally go to, damn site easier. Shame cos I love the food...!!!
December 2023 by G (G)
Product: on this visit, this is the display from which customers are expected to find the ice cream they want and know what price it is.Service: Staff in this store are SO rude, inattentive and socially backward. Just basic human social skills are completely absent and there seems to be an acute lack of awareness, let alone respect whatsoever for customers. It?s as if they hired staff that nowhere else would! No eye contact, no verbal communication. They relate to people the way farmers relate to sheep or cattle and I?m sick and tired of it. I truly dread going to this store.
December 2023 by Lois Pia
I hope that nobody experiences this store. Poor customer service, lack of respect for peoples time and poor quality of food. The manager Nish likes to pass the blame onto customers, Chloe is one of the most rudest members of staff I have ever experienced and the team are generally lost with no idea where anything is or even how to collect an order. I ordered a lot of party food for an event and nobody seemed to know what this was or where it could be located. Please avoid this store at all costs!
December 2023 by Nick Stowe
The Edgware Rd store has fallen so far?empty shelves, slightly dirty, staff unhelpful. For example: almost empty meat counter closed 1.5 hours before the store closed, apparently so that the staff could get ready for closing. Isn?t it meant to be open for customers when the store is open?? Terrible service.
November 2023 by Corl
Meal deal includes yogurts good value, compared to M&S who does not have deals on all their overpriced sandwiches and their meal deal is 50p more.
November 2023 by Caroline Krieger
Most of the shelves were empty at 1030 am when I arrived. Those that had stock were very untidy and clearly had not been looked after.