March 2024 by e m
This was a few years ago. I am Japanese. At that time, all the staff were white.On that day, a certain drink menu was cheaper, so almost all of the customers were ordering the same thing.I waited in line and ordered the same thing, but they gave it to the customer who came after me first. When several people were passed, I pointed out to the clerk, ``I'm going first,'' but she said, ``You didn't pay!'' and threw me out. I have my receipt, my Starbucks card, and best of all, I have a shopper with the mug I bought along with it.The cashier next to me said in a low voice, ``She paid,'' and reluctantly handed me the drink. Of course no apology.I had a really bad experience that whole day because of the blatant racism that started in the morning. I should have called the manager.If you read the reviews here, it seems like the staff members are of Asian descent recently. It feels strange.
March 2024 by Chris Valogiannis
Worst starbucks branch!
February 2024 by Mariam Fakhouri
Visited queensway branch yesterday Lady in till with glasses, very rude, doesn't have a pleasant service and she seems to have an attitude and not nice at all.
February 2024 by bartkam
Asian lady at the counter wasn?t having a great day but that?s not the reason to take it out on a poor lady with kids in front of me. I , in fact had to repeat my order 3 times and she still got it wrong. Two simple coffees! It?s not rocket science!
February 2024 by Tawny Rose
Worst starbucks in London. Dirty and the manager doesn?t know what he?s doing. Avoid this starbucks.
February 2024 by Anna
This is honestly the worst Starbucks branch in the whole of London. The staff are very undertrained and they consistently make drinks incorrectly. Literally 9 times out of 10 there?s an issue. For example, today they made my grande latte with 2 extra shots of espresso (4 total!). They are also extremely slow when preparing drinks. Unfortunately this is my closest Starbucks branch but it?s the last time I will be going. Save yourself the bother.
February 2024 by Reinfrancis Bondoc
The food menu is very large giving you lots of options to choose from such as pastries to coffees. The seating is available downstairs as well so there is extra seating. The toilets are available at the top and the bottom floor. The service good at the Starbucks and the atmosphere is comforting. The location is in the middle of Queensway station and Bayswater Station.Parking: Not the best place for parking.Kid-friendliness: There are baby chairs available.Wheelchair accessibility: Wheelchair access is available by a ramp at the entrance.
December 2023 by Abdullah
All is good as always
November 2023 by Krystian (Miju)
I ordered 6 large coffee for take away, so they charge me as normal price + extra 5p for each cup (take away) so stupid. Of course is not so much money but if coffee is expensive they charge extra anyway. Better option is to go to Pret A Manager or Costa or other coffee shop.Regards
November 2023 by Shenise Breslin
Truely the slowest coffee I have ever had to wait for. I wouldn?t mind but there were only 5 people in line before me. And the wait alone to order took about 15 mins.And when the coffee did arrive it was burnt.Starbucks is usually regulated and always consistant but wow.Shocking
October 2023 by Kamila Osman
Omg the staff here are truly unbelievable - I appreciate English may not be their first language but level of rudeness to tourist are crazy I was waiting for my drink to be re made for second time and I was over hearing the rudeness they were to myself others too . One of the staff who is team leader ( short hair and Asian) said a racist slur to one of the tourists in mandarin to another customer under her breath , likely the customer didn?t understand mandarin but I do I was utterly shocked and disgusted .
October 2023 by Fernanda Salmazo
The place was ok, the staff too, but we got stolen by a woman inside the store. She took my brother-in-law cell phone and no one tried to help, even after we asked to. Be aware at this place.
September 2023 by Meg Giraffe
The slowest Starbucks ever. I only go here because it?s the only one close to me but it always takes at least 15 - 20 minutes to get my coffee. The baristas work like there is no queue and move so slowly. As a former Starbucks barista, I could literally take orders and make drinks faster alone than with their incompetent 4 person team.
September 2023 by muhammad hayat
It was nice to have a cup of coffee and
September 2023 by Aaron Horn
Solid Starbucks gets a little busy sometimes.