December 2023 by Biser
Always a queue for the counter and only one person serving people. Takes forever to get through, had to go 3 separate times as I kept giving up with how slow it was going. When I finally reached the counter the lady there was lovely and helpful hence the two stars. One of times there was noone at the ATMs as well when I actually needed someone ?.
December 2023 by Murad Saidov
Workers very slowly
November 2023 by I Bo
Disnt give me money after i withdraw
October 2023 by Jessica Marshall
It depends on when you visit but generally bad service. I've had good service where the staff handled everything quickly but more commonly its been a wait of more than half an hour only to be told that there isn't anything they can do and i need to phone the helpline. I've waited for over an hour and then was told the people who came in after me but got seen first had appointments so when I asked how to book one for the next time I needed to come in I was told I couldn't. So which is it? Oh and when someone else came out to help the first person stayed 5 minutes and than went to lunch. With a queue of over 7 people waiting to be seen. And not send someone else to help. I don't know if its intentional to get people not to come into the branch or if they are just incapable of running properly i regret opening my account here. If I could give zero stars I would.
October 2023 by Hadi Husaini
The worst bank card in the world
October 2023 by Mariusz Travels
Look at your windows .. man
August 2023 by Kat Leclerc
Expect to wait at least 1 hour and we are a business customer! If i could avoid going to the branch, I would!
August 2023 by J.K. A.
The worst Santander Bank branch ever!Staff, Eva, and the manager, Gemma, weren't helpful. (And... Eva was rude with my daughter.) No business card for the manager. I asked one. Not enough staff, no information leaflets...???
August 2023 by Aleksandra Majewska
Lady over the counter called Sam very nice and helpful
August 2023 by Emma Mackenzie
Rude and so slow it?s unbearable
June 2023 by Squige Squige
The worst bank I?ve been to. They do an idiotic musical chairs styled cue because of covid and everything is so slow in there! It infuriated me !
June 2023 by Hamda Dahir
Worst bank ever they don?t even give you back your money that their machine took how can I truth with my money
February 2023 by Barbara Stultz
Can't believe the one star reviews for this branch. I have lived in W2 since 1999. The staff have always been helpful. Yes the machines outside sometimes are not working, but im not surprised as they are used constantly. I am happy with the service and Eva is a lovely lady. Courteous and helpful. Keep up the great work. People moan about everything. If this branch was not located here we would have to travel to Kilburn. Be kind.
December 2022 by Raees Abbas
Very clean and quiet branch
October 2022 by James A
Had to go into the branch to fix a problem that wasn?t my fault (after being on hold on the phone for 2 hours). Went on a Saturday morning (because there are no branches open during the week for anyone that works full time) and the queue was out the door and didn?t move the whole time I was there so gave up. The woman on the door was being very rude and snarky to the people on the queue who were rightly frustrated.
