October 2023 by Sean Harte
I visited the bank yesterday.I was welcomed by a girl called Ishanka. I can honestly say it was the best customer service I have ever received. She was so patient, so knowledgeable,,and extremely helpful. I really appreciated Wthe face to face meeting. I really expected to be told go on line as most companies do. I applaud HSBC for recognising the fact that some people do want this service. With service agents like Ishanka on hand this service was faultless. She is a real asset to HSBC.
August 2023 by Bérénice Rostaing
Great service! Could not recommend this branch more. I came to open a bank account and Nitesh was very helpful and nice.
August 2023 by Antonio Lopez
Received an email from HSBC letting me know I should go to a branch to solve some issues related to my student bank account.I visited this branch on the 10/08/2023 at 14:35, was poorly attended by a woman. Lack of will to help, just told me to come back other day with a doc I already had, gave the impression she doesn't know well her job, plus lack of wil.
June 2023 by Emily Lai
No wonder why the other customers give 1 star to this branch!Zero customer service and Zero star!!This is why people don't use branches anymore, not just because of everything do it on-line now. It's also customers service too. I wonder how does the big international bank like HSBC recruit the staff like this or not providing induction course.They all need to go for a basic customer service course, if I were the branch manager.
June 2023 by Hilary Baker
The worst hsbc branch I?ve ever been into, the waiting times are outrageous there isn?t enough staff even on the floor. I?ve watched the managers walked past a long queue before and not stop to help anyone and carrying on chatting, absolutely unacceptable!!
May 2023 by Alderi Deon
Staff at Paddington branch have been extremely friendly. I needed help with my banking as I had a lot of issues. Tobi and his manager, has helped me so efficiently today, he has explained everything expertly. Thank you Paddington HSBC.
April 2023 by Annelie Cannone
We just needed some advice form a staff member regarding opening a business account...before we get do it online.They won't assist, stand around staring at us while the young assistant is trying to get atleast one of them to speeck to us... He finally came back and told us they told him that we should rather seek assistance online or try doing it all ourselves at home... as we both bank with HSBC we figured we would atleast be entitled to some sort banking advice. Why are these people even employed?
April 2023 by molly moo
Staff are helpfull but the machines are frequently out of usewhich is a joke!! So many branches are closing wheres the customer care!!?
March 2023 by Romy Sembi
WARNING HSBC Cash Machine on Praded Street is not dispensing cash. It shows on your statement cash has been withdrawn but you have not received it. Happened to day to me at 07:00. What do it do?
February 2023 by Chris Smith
Staff are really helpful at this branch, sometimes there isn't enough of them to go round, but with a little patience you can get most things sorted, also there are plenty of express machines, pay in cheque's, ATM's, even a lose change machine, very useful HSBC branch, we can't do everything on our phones, tablets, or PC's, Thank you HSBC/FIRST DIRECT ?????
June 2022 by Romano Yusuf
I walked into the Praed Street branch on 23rd May 2022. I was immediately spotted and greeted by a member of staff. She sat me down, personally attended to my work, and I was done within minutes, on my way. I would gladly give this branch and its staff SIX stars for the service!
June 2022 by Andrew
Only one machine for paying cash in. If it's out of service then you're out of luck.
May 2022 by Christine Bauer
Excellent branch with superb people and very warm and welcoming too. Staff have very good and in depth knowledge. Please keep all HSBC branches open. They are very important! I am very happy to go so nearby to my HSBC bank and it makes me happy to know they will help me. Superb experience.
May 2022 by Marc Hassan
Very unprofessional rude customer service. Avoid this branch if you could.The representatives will use as much excuse to a aiod doing their joy, They incompetent to do their job. I was attended to by a slim/black guy and asian guy who were not even focusing on the customer infront of them but my conversation to another colleague was inportant because i asked to change my address and i was told to use the machine or ipad.I told them i can't because i can't remember my login detail. The slim black and asian guy were very angry and had a bad attitude towards me because of that. Worst branch ever. The manage as well is incompotent for the role he took. Bad experience
April 2022 by Luca Mozzo
Adequate waiting time, always found people happy to help. A branch that stands out
