October 2023 by Mehmet Jemal
I have coming to Battersea pets at home for many many years.but sadly they are closing down.the staff were brilliant as were some of the items l purchased for my budgie and canary's my dogs and more recently my new hobby ?.so sad to see them go.will try to go to their nearest store to me.which is smaller but should serve my pets and my needs
October 2023 by Hannah Belton
I am gutted this store is closing. I have been using it for a couple of years. The staff always greeted me with big friendly smiles. They have provided fantastic advice with products and services. I will be sad to see you go.
October 2023 by Jake ?Undead_0ne.? Marks
For starters, Matthew was extremely helpful and friendly. Secondly, I bought four fish a couple of weeks ago and noticed that they were sick and discoloured when I got home and when put them in the tank. The next day one of the fish had passed away and within a week all the other fish had died. I want back to the store to have a look at their fish and noticed that all the fish in the their tanks are all sick and discoloured please don't buy any fish from this chain of stores! Go to an independent pets store to buy fish. WASTE OF MONEY!! (and time)
October 2023 by Suzanne Green
I was devastated this morning when l learnt the Battersea branch of Pets at Home is closing on the 19th October. Why is everything disappearing due to construction works. London is like a concrete jungle.This is the best branch ever, the staff have always greeted us, always so helpful, well stocked and had great good atmosphere. Even the journey was enjoyable (when there were no road works). I will miss the Battersea branch and staff so much, so sad this is happening.I would like to thank all the staff for everything over the years and wish them all the best for the future. Thank you.
October 2023 by Lucas Rambourg
The staff at Pets at Home in Battersea is exceptionally welcoming and knowledgeable, consistently providing helpful assistance. Their store boasts a wide array of products, ensuring you can find nearly everything you need.
September 2023 by J A
How to ruin a birthday?.I phoned this place before i visit it, to confirm if they sell Fish as i was going for my brothers birthday and that would be the gift. Response/Positive so i turned up around 19:30 at the shop. (Mind that they close at 20:00) A woman at the counter send me to the aquarium department where shortly i would be assisted from a colleague. (simply a joke) After of questions which i answered with the help of my sister in law (via phone) she realised that there was not time to make the purchase! Even if i explained several times that is a birthday gift and there would be no other option for me she couldn?t care less. Sharp answer and left! What a shame!Zero (0) understanding!! And wasted my time there when i could go elsewhere and do my job. Leave this place as your last option?In need of Customer Service training.
August 2023 by Gary Rowell
Very bad experience ordered Lillys kitchen bedtime biscuits and they took payment for store pick up . However order never went through although they refunded the money . Why advertise you have the stock when they clearly didn?t
August 2023 by Bozhidar Nesterov
The worst customer service since the invention of shopping!!!Ok we get it!t We are in difficult times and certain measures must be followed, but our experience today was terrible.Greeted or shouted at(couldn?t tell the difference) by a blond woman who quickly puts you in a military environment telling you what the rules are and what you can and cannot do.Fair enough we have to make sure we keep each other safe but the whole experience during the so called dictatorship induction was incredibly rude.Staff were busy with some deliveries and when approached(from a distance of course)with an inquiry the eye rolling and lack of will to assist was unbelievable.I only wanted to buy some fish and a tank and was rudely told off without even slightest politeness by the blond woman at the door(clearly she was THE BOSS) that it cannot be done at the same day and didn?t even care to explain why so I had to keep asking.Despite the shop being empty and with 4 staff on the floor I was told that I should do my research at home and come back ignoring the fact I told them I knew what tank and ancillary items I wanted. Was then rudely told to pick up a basket, get what I want and come to pay at the till and come back for the fish the next day.When asked why are they being so difficult I was simply ignored.Let me remind you something dear BOSS LADY:I believe your business decided to be open despite not being essential one as needs the cash in those uncertain times.Being the only customer at that time and wearing mask and gloves should trigger your common sense to realise no one is there to infect your over the top self-important self!Be grateful that your company is still in business and you have a job. Start to work for your money instead of just sitting on a stool at the door telling people off!
August 2023 by Isabel C
Great selection of products, the discount vouchers are amazing, and the staff is super kind and helpful!
August 2023 by Susan Donoghue
We had a great visit to Pets at Home.We were preparing for are new puppy coming home, the staff were great in helping us but not pushy, even to the point that we saved a lot of money as well. A big thank you so much to the staff 5 stars to you all.
July 2023 by Murray Borthwick
Staff are very friendly, but I?ve often found they are out of stock of the items I need
July 2023 by Jameille Labis
Really nice pet store, wide variety of products and approachable staff. Thanks so much to Jimmy for helping us with puppy shopping and online ordering. She was very knowledgeable, friendly and easy to talk to if you have any specific queries - really elevates the whole shopping experience. Thank you!
July 2023 by Brian O'Neill
Wide selection of items, and very friendly staff
June 2023 by Taye Williams
Good but just such a small variety of cat, wet food.
June 2023 by Mark Nelson
Terrible stock control in this store. Rarely have everything we need. Putney store is amazing and so much more helpful
