November 2023 by Luigi Guan
I only waited for 2 min and they gave me an excellent service for 30min. All the staff are very kind and helpful. Thanks for helping me open my account :)
October 2023 by Roberta Tessadri
I just went to this bank I kindly asked how to change a check and they pointed me to a machine,I didn't know how to use it and I asked for help but it was repeated to go in the machine, at that moment it was just me and despite everything I was not helped! Terrible experience I left without having changed my check
September 2023 by Maksimilijan Jozef Petkovsek
Only bank branch in Clapham Junction that opens at 09:30 instead of 09:00 as the other banks do. On top of that, they have no physical counter so you can't withdraw money. ??
August 2023 by Raj Kapoor
Most worst ATM most worst bank in the UK would suggest HSBC bank check the bank inside so disgusting. Not a clean not good ATMs. I put my card in the ATM Clapham Junction HSBC bank and it took my card And he didn?t come back I called customer service they say I can?t help you. You had to replace your card. What type of customer service you have they can?t help me I would suggest to everyone whose got HSBC bank, you must block it or stop it who?s got business accounts just stop it I want just one star I would suggest Zero.
July 2023 by steeley youseman
I was rushed and not listened to, despite the branch being very quiet. Who I assume was the manager or supervisor, was like a bull in a china shop. Speed isn't the definition of good service. I wasn't able to get what I needed, but what's worse is I was told what I needed, after I had already explicitly stated what I needed, which was something very specific. In the end I went along with what they said and could provide and left. I won't be coming back to this branch.
July 2023 by Serdar
There used to be a counter service which has been removed and many services has been offloaded to ATMs which is constantly getting jammed. On top of that they have very few functions. Go any developing country to see how high tech ATMs are and what great options are available for the customers. Service in the Retail banking is below ground level in this country.
May 2023 by P m
Even one star is too many!!! The worst and the most horrible attitude and service!!! They getting worst and worst everyday!!!Absolutely disgusting, keep reducing services!!! No counter services, no coins machine... waste of space that stupid branch!!!
October 2022 by Federico Di Leo
Employees gave to me misguiding and confusing information, I did an upgrade of my bank account to apply for a basic credit card (I just want to start building my credit score doesn't look like a big deal) they told me to come back after 1 month from the bank account upgrade to apply for the credit card, after more than 1 month I was back one hour before the closing time and another employee just told me that I have to wait between 3 to 6 months before to apply and refused to do the application for me, without giving any explanation, checking my details, or without even smile and say sorry if we caused you to come here for nothing.
October 2022 by Yasser Amiri
Amazing, quick and simple.Process couldn't of been easier.Thanks Ritvi for all your help :)
September 2022 by Yas Amici
Amazing, quick and simple.Process couldn't of been easier.Thanks Ritvi for all your help :)
September 2022 by DISHA MANDAAR
Fantastic experience!Opening a student bank account as an international student was pretty straightforward and hassle-free here. The staff is super friendly, efficient and quick. 100% recommended!
July 2022 by Active Cultural Holidays
No over the counter service. Carlos checked and sent me to Wandsworth branch. This branch is closed in its normal operating hours. Terrible bank. Stop fighting crypto and counting your losses. Get back to your core business you used to be good at.
July 2022 by A A
Atm machines don?t work properly and lazy employees. Just awful service
July 2022 by Philip Sellers
My local branch has become awful, wanted to see if I could still get foreign currency (turns out not), ignored in queue for 15 mins, no eye contact or acknowledgement. Saddens me as I used to work for HSBC which prided itself on customer service.
July 2022 by Olgierd Kudas
No over the counter service. Carlos checked and sent me to Wandsworth branch. This branch is closed in its normal operating hours. Terrible bank. Stop fighting crypto and counting your losses. Get back to your core business you used to be good at.
