March 2024 by Pragya B
Went in for an eye test and to buy a pair of glasses. The lady conducting the eye test and the one who assisted me at the counter were really kind, and the service was good on the day. (I'd give them 5 stars but for the experience with Vision Express after).I ordered 2 pairs of glasses. It's been 2 weeks and I'm still pending a pair. I've tried emailing and calling multiple times, but I haven't gotten a response. Neither am I ever put through to a rep if I call on the number listed on their website. Multiple other reviews state this issue too, that their phone lines are unmanned and they are hard to get hold off. It's been a very frustrating experience.Having had no luck to get through to a human rep, I filed a complaint via their website form. That's when I was shown a different number I could call on. Contrary to what I was told at the store, the lady on the phone informed me that I should expect my glasses a month from the date I placed the order. In a few hours, I also received a phone call from the store to apologize and confirm the same. She said she had just seen my one email today (whereas I had emailed multiple times). She also said they get thousands of emails. Well, if that's the case they (the management team) need to figure out a better way to deal with customers who are enquiring about existing orders they have already paid for.A complaint should not be the only way to get through to a human rep and neither would I want to make multiple visits to the store to check back.Very disappointed in their customer service.
March 2024 by Mat San
Very nice team. Very kind and helpful.
March 2024 by Bloomsbury Coffee
The first time since I have been in this place i finds best service.The Muhamet very very nice and friendly.High recommend
March 2024 by Elisabeth David
My mother had an eye swelling and they were kind enough to take a look at her. Remarkably respectful and considerate.
March 2024 by Ju Ahn (Yeonju)
First time getting my contacts refilled since moving to London from the US. The staff working here were so helpful and friendly in explaining the UK system & finding ways to make this as easy as possible for me. Would highly recommend this location!!
February 2024 by Susan Morris
Islington, been trying to contact you for 4 or 5 days, to no avail. Are your phones unmanned? I picked up my glasses last week, and they keep falling off my face as the frame is too big.
February 2024 by Hussain AlBeshri
My experience here was magnificent.Dr. Asmaa was thorough with her eye test and answered all my questions and doubts with great attention to details. And then after I was done, Anna helped me pick out some frames for my new glasses. Additionally, Mohammed helped me make a final decision. Both of them made sure I get the best price for the best & most suitable set glasses that?ll suit me aesthetically and medically.All in all, hats off to this branch. Truly a great team, with nothing but the customer?s best interests in mind. I?m very glad this branch is the closest one to where I live.
January 2024 by Adrienn Király
My first experience with Vision Express.The optometrist was very into details and she was very accurate.I had a very friendly assistant also who helped me selecting the right frames.Also, I felt that this branch office was not really into just selling something to you and let me pay, they were very client focused and this made my whole experience with them amazing.Highly recommended!
January 2024 by Ollie Clough
Much improved recently. New manager very helpful and pleasant.
January 2024 by Marek Izmajlowicz
Improved my vision and related quality of life more than any optician has in 15 years. Smart and pleasant people working there
November 2023 by Oo L
Very nice staff members with a nice optometrist here. The waiting area with a drinking water facility is nice. It could get quite busy and might have to wait a bit to be served.
November 2023 by Granit Rexhepi
Excellent service from this store, especially Sumaia. She was really helpful and nice when serving me.
November 2023 by Harrez Aliane
I had a very pleasant experience getting my new glasses from the vision express based in Angel. Dr Noojaha was very detailed and thorough and really helped me understand the biology of my own eye, and mechanics of my own glasses. Sufyan was also very helpful, he was extremely patient and made sure I was satisfied with the glasses of my choice.
October 2023 by Mahfuj Ali
Excellent customer service and attention to detail. I had my appointment with Noorjahan who was patient and explained all the procedures she was carrying out. Afterwards she took to time to go through the results and their implications and also provide advice on when to come in next.
October 2023 by Marco Polo
My second experience with Vision Express. First one was 2015 Camden Town and evrything from start to finish was excellent. Unfortunately my second experience Vision Express Angel Islington was different. Eye test and oredring new frame and ultra thin light glasses did not went all smoothly . Communication to collect ready glasses was not professional and not followed up fully . Collecting my glasses I reconised my glasses are very heavy and something is wrong . I went back and different customer service persons told me different reasons. Finally I feeled I can not trust them more and return my glasses and got my full paid money back . I wasted really my time . Reason was , lack of professional communication , lack of customer care and lack of professional knowledge.I hope Vision Express generally do not have those issues everywhere.Thank you .