June 2025 by Amer Hosin
Twice I attended the upper street shell petrol station recently, I found the attendant who was serving behind the casher was lacking appropriate communication skills, unwelcoming and not customer oriented ; in the last incident pinched my phone and tried to put shell station quality scores for himself from my phone , and today was rather un-polit tried to cut me short and asked me to leave before he address my queries on the rewards I have received , seems does not have time to be patient with customer like myself particularly an elderly customer !
May 2025 by Joyce Sun
This place has a toilet, the staff is so amicable, and also see how tidy the products are placed!!!!
January 2025 by B B
Waste of time. Man on the till wanted me to wash my car before he activated the pump. I don?t want to get dirty. Was definitely Prejudice for the car I was driving.
September 2024 by adnan Riaz
Very bad customer service
Air pressure machine not working and they ripping of £1.50 for nothing
High prices definitely no recommendations to use the gas station
July 2024 by Samantha Thomson-Hutchins
Rude and prejudice staff. As someone who works in the financial city and has lived here for many years I don?t expect to get judged negatively for coming into the shell garage carrying a motorbike helmet. I was about to pay for some supplies after a long ride and was questioned about my husband carrying a can of soft drink from another store. He basically accused him of drinking alcohol in the shell garage and kept pointing at some document on the wall. At first I wasn?t sure what he was saying as was just trying to buy some snacks. I have some advice for your training, if in fact you offer this to your staff. Firstly it?s my husband not my mate, secondly if you want to speak to him (another adult) ask him yourself don?t start having a go at a different adult (me) and thirdly ask some one politely don?t accuse them because at this point it was too late. I advise that you at least have the decency to talk to the person you?re directing the dialogue to, then establish politely what they drinking before making wrong and insulting accusations. It ruined our day, so I called when I got home to register my complaint, only to have other shell staff in the back ground saying ?you pay before you open the drink? now intimating something else. We have so many lovely places to shop in Islington thankfully, and competitive petrol stations close by, so I won?t be going back to shell where the staff treat their customers like children. I would give 0 stars if I could.
May 2024 by W O
I made a trip here yesterday because I wanted to make an Amazon return, and this location was one of the few options listed for this particular Amazon return. I was disappointed to find out on arrival that something with their return system ?wasn?t working? so my journey was a complete waste of time.
May 2024 by Tom Tomini
Don?t use Air compressor. Hose was to short. I reversed my car and compressor been switched off. Instead of 7min. For £1.5 I had only 2min. Asked cashier to switch it on but he couldn?t help me.
May 2024 by Luke Zhang
2 star for its convenience to the locals. Petrol price on the higher end all the time and as a store that takes Amazon returns, staff won't take anything larger than an evelope.
February 2024 by Amy Stephenson
The place itself is nice and the staff were fine but the toilets are awful. Look like they haven?t been cleaned properly in a year.
February 2024 by Sham - Wonderer
the worker, kept asking for my phone which I didnt know why, he started to force a customer rating without my consent. beware of this dodgy workers who force reviews from you...
January 2024 by Dawg The great
?DO NOT DRINK THE GAS?.My friend was in the hospital for almost a year!Other than that great place :)
January 2024 by Mo
Baru is a top guy, very helpful and quick
August 2023 by Piotr Wisniewski
I like the location and electric car charger ability, highly recommended.
August 2023 by He Wakefield
Garage is meant to be 24 hours They refused to serve me around midnight for fuel. Very poor service. You are better off going elsewhere for fuel at that hour. Certainly won't be visiting them again
July 2023 by Lauren Edwards
Horrible staff !
