June 2023 by Matt Spiteri
Attended angel branch after having a a bad experience with the telephone banking the same day trying to sort my issue on the phone . Tyson Ats and Anisa were absolutely great dealing with my issue with minimal fuss and very professional dealing with my frustrationThanks guys
April 2023 by Trevor White
Not enough staff for the amount of people who need help, so customers get frustrated waiting, the staff get stressed, and the whole experience is unpleasant.
March 2023 by henry O Reilly
Went to Islington branch today. While I was still in the queue Tyson approached me to ask if he could help. He then sorted out my query and gave me excellent advice. A credit to Santander. Thanks alot Tyson.
February 2023 by Sue Kim
Most accomdating and efficient Santander bank branch especially for international students. Assistance from Ms. DeSantila made my day!
December 2022 by David Alberti
Their favourite sport is to block your account when you need it the most. And then take you through endless phone calls to the customer service to have it restored.
November 2022 by Adamo Foto
This is more similar to torture than it is to banking ?
October 2022 by Colleen Gallagher-Hill
fantastic staff, always helpful, polite and professional.
October 2022 by Michel Meyer
The worst client service I ever had at Santander bank (which is a great bank) but the branch manager who don?t know you, don?t ask for your account number, denying a letter to attest that you have an open account.It has been a very, very bad trip today going to My bank where the star isn?t the client, the manager is.
October 2022 by Isabel Fairless
Was waiting to speak to someone 3 people behind counter but no one told me there wasn't any one available
October 2022 by Jimmy Dean
Useless. This place is never open unless you are available at the crack of dawn. They changed their online opening hours on the same very day meaning I arrived dead on the new closing time for a gentleman at the door to have the most awkward way of telling me they are closed. I had to ask him what he was saying 3 times, at first I thought he was saying come in. Considering it?s now the queens funeral I am going to be late depositing money. Also meant I was stuck carrying around a grand in cash. Had this certain bank used any form of communication and perseverance this wouldn?t have happened. If you know you close early. Don?t wait until the same day to change the opening hours. Maybe get a closed sign on the door too as it?s apparently too difficult to shake your head and say ?closed?
September 2022 by Troll Lol
Useless. This place is never open unless you are available at the crack of dawn. They changed their online opening hours on the same very day meaning I arrived dead on the new closing time for a gentleman at the door to have the most awkward way of telling me they are closed. I had to ask him what he was saying 3 times, at first I thought he was saying come in. Considering it?s now the queens funeral I am going to be late depositing money. Also meant I was stuck carrying around a grand in cash. Had this certain bank used any form of communication and perseverance this wouldn?t have happened. If you know you close early. Don?t wait until the same day to change the opening hours. Maybe get a closed sign on the door too as it?s apparently too difficult to shake your head and say ?closed?
August 2022 by Mo Mo
Abysmal, always queues, and now they've reduced the hours further.No customer service for regular or private banking customers.They make you post your foreign cheques to a PO box with no way of tracking, causing massive anxiety for customers who have large value sums waiting to be processed without any information if it had been received for weeks, as post office special delivery cannot be completed due to Bank policy of accepting cheques.Hopeless and not getting any better
August 2022 by Salih Canbolat
I needed £50 paper money for the holiday, first the cashier said there is just £20, then I said i am a good customer of Santander then at least last minute Azizul helped me. Thank you very much Azizul who is working with angel santander?????
July 2022 by Fernando Villalba
Lady at the front was super helpful. Thank you for your assistance with the cheques and the lovely chit chat!
July 2022 by Etienne Marais
Great team. Very helpful and they go the extra mile for customers
